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Description

The "Digest Token" Identity Provider record that is part of the "Multi-Provider SSO" plugin does not function as expected.

Steps to Reproduce

  1. Enable the Multi-Provider SSO.
  2. Configure the Digest Token Identity Provider.
  3. Use a URL like the following: https://<instance_name>.service-now.com/login_with_sso.do?glide_sso_id=<sys_id of 'Digest Token' Identity Provider>&SM_USER=<user_name>&DE_USER=<user token>
  4. The following message will appear in the browser: "The page you are looking for could not be found" and the following URL will be in the input field: login_with_sso.do?DE_USER=<user_token>@99@SM_USER=<user_name>@99@glide_sso_id=<sys_id of 'Digest Token' Identity Provider>

Workaround

There is no known workaround for this issue. If you are able to upgrade, review the Fixed In field below to determine the versions that have a permanent fix. You can also subscribe to this known error article (click Subscribe button at the top of the article) to receive notifications when more information is available about this issue.


Related Problem: PRB649671

Seen In

Fuji Patch 7 Hot Fix 3
Fuji Patch 7 Hot Fix 5
Geneva Patch 4
Helsinki Patch 2

Fixed In

Jakarta

Associated Community Threads

There is no data to report.

Article Information

Last Updated:2018-04-17 00:48:05
Published:2016-10-22