If a user uses <p> tags in an alert type note in order to create a message with two separate lines, only one line is displayed.

Steps to Reproduce

  1. Navigate to Special Handling Notes > Special Handing Notes.
  2. Click New.
  3. Enter information in the mandatory fields, including Related record field.
  4. In the Message field, press enter on your keyboard twice.
  5. Click Submit.
  6. Navigate to the related record that you associated with the Special Handling Notes record.
    Note that the HTML tags appear.


There is no known workaround for this issue. If you are able to upgrade, review the Fixed In field below to determine the versions that have a permanent fix. You can also subscribe to this known error article (click Subscribe button at the top of the article) to receive notifications when more information is available about this issue.

Related Problem: PRB658956

Seen In

Helsinki Patch 0 Hot Fix 1
Helsinki Patch 1
Helsinki Patch 2

Fixed In

Helsinki Patch 3

Associated Community Threads

There is no data to report.

Article Information

Last Updated:2016-11-28 10:11:31