The new journal entry copying mechanism assumes the target table has a comments and/or work_notes journal field, and doesn't check before attempting to modify said fields. This results in a null pointer error.

 

1. Create a Connect Action that creates a record off of a support conversation (replace "new_call" with any non-TASK based table, or any table without comments or work notes).

   response.newRecord("new_call", {
   short_description: conversation.document.short_description || "",
   caller: conversation.document.opened_by
   });

2. Create a Support conversation.

3. As the agent, use the new action to spawn a new record.

4. Submit the record form.

   Note that the action doesn't behave as expected, and there is a null pointer error in the logs.

 

Add Work Notes and Comment journal fields to the table.