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Description

In a new portal, the search function in the search results page redirects to the base system portal even though the content types have been set.

 

Steps to Reproduce

  1. Navigate to Content Management > Sites.
  2. Open the Employee Self-Service portal.
  3. Click Copy.
  4. Type MYPORTAL_TEST as the name for the copied portal.
  5. Navigate to Content Management > Configuration > Content Types.
    Note the new content types created for the new portal (in Content Site column, find the rows for MYPORTAL_TEST).
  6. Navigate to the MYPORTAL_TEST portal by typing https://<yourinstancename>.service-now.com/MYPORTAL_TEST/ in your browser address bar.
  7. In the text search (top right), type some text and press enter or return on your keyboard.
    Note that the URL in the browser address bar is correct (it contains MYPORTAL_TEST).
  8. Locate the search text area at the top of the search results.



  9. Type some text into the text box at the top of the search results and press enter or return on your keyboard.
  10. Check your browser address bar.
    Noticee you are redirected to the ess portal page instead of remaining in the MYPORTAL_TEST portal page.


Workaround

This is expected behaviour in all current versions.

A workaround consists in the following:


1 - Open the Configuration Page settings: 

Content Management -> Configuration -> Configuration Page 

(or type content_config.list and then open the record named 'configuration') 

2 - Notice that the 'Search page' field is set to the OOB page. 

3 - Update this field with the wanted portal page, or your custom search page.


Related Problem: PRB649261

Seen In

Eureka Patch 12
Fuji Patch 8

Associated Community Threads

There is no data to report.

Article Information

Last Updated:2018-02-14 15:15:46
Published:2018-02-14