Steps to Reproduce
- Navigate to your ess site: http://<yourinstancename>.service-now.com/ess/.
- In the global text search, type in a word or phrase using quote marks, for example, "email notifications."
- Press enter or return on your keyboard.
- In the results, click a knowledge base link.
Note that an empty page is displayed.
There is no known workaround for this issue. If you are able to upgrade, review the Fixed In field below to determine the versions that have a permanent fix. You can also subscribe to this known error article (click Subscribe button at the top of the article) to receive notifications when more information is available about this issue.
Related Problem: PRB619747