Customized email templates revert to the default settings of the base system after the instance is upgraded to Geneva.

Steps to Reproduce

Upgrade an instance from Geneva Patch 3 to Patch 6.

  1. Log in to a Geneva Patch 3 instance.

  2. Go to the email template at

  3. Erase the content in the  Message field and save your changes.

  4. Upgrade the instance to Geneva Patch 6.

    Note that the record has reverted to the default state.



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Related Problem: PRB688075

Seen In

Fuji Patch 11
Geneva Patch 4
Geneva Patch 5
Geneva Patch 6
Geneva Patch 6 Hot Fix 2
Geneva Patch 7
Helsinki Patch 1

Fixed In

Geneva Patch 9
Helsinki Patch 5

Associated Community Threads

There is no data to report.

Article Information

Last Updated:2017-10-16 12:19:13