If an instance is upgraded to Istanbul but the responsive dashboards functionality is not immediately activated (glide.cms.enable.responsive_grid_layout is false), dashboard permissions will be lost in the following situations:

* Dashboards that were created after the upgrade but before activation of responsive dashboards.
* Permissions made to any dashboard after its Owner field has been populated

For new dashboards, only the dashboard owner will be able to see these dashboards after responsive dashboards are enabled. Permissions will need to be manually re-added to these dashboards.

Steps to Reproduce


  1. Upgrade to Istanbul but do not activate responsive dashboards.

  2. Do one of the following:

    • Populate the Owner field on the dashboard, then change its sharing permissions.

    • Create a dashboard and add sharing permissions.

      For more information, see the documentation topic Create a responsive dashboard.

  3. Activate responsive dashboards.

    For more information, see the documentation topic Enable responsive dashboards.

    Note that the permission changes are not preserved, and for new dashboards, only the dashboard owner can see the dashboard.


Manually add the missing permissions. 

This issue is under review. To receive notifications when more information is available, subscribe to this Known Error article by clicking the Subscribe button at the top right of the article. If you are able to upgrade, check the Fixed In field to determine when a version has a permanent fix.

Related Problem: PRB714890

Seen In

There is no data to report.

Fixed In

Istanbul Patch 5

Associated Community Threads

There is no data to report.

Article Information

Last Updated:2019-05-21 11:33:32