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Description

Filter by Type column in the right side doesn't show the entire nested KB category name, which gets cut off after 24 characters.

Steps to Reproduce

  1. In Geneva, navigate to Knowledge > Knowledge base.

  2. Open the Knowledge knowledge base.

  3. Go to the Knowledge Categories tab and click New.

  4. Create a KB category with a long name, such as "New Knowledge category Level 1" and save it.

  5. Expand the category you created and create a nested one.

  6. Create a nested KB category with a long name, such as "New Knowledge category Level 2" and save it.

  7. Navigate to Articles > Create New to create a new article with the following values:

    Knowledge base: Knowledge
    KB category: New Knowledge category Level 1 > New Knowledge category Level 2.

  8. Save the article and publish it.

  9. Navigate to Self-Service > Knowledge.

  10. Search for the article you just published.

    Note that the Filter by Type column on the right doesn't show the entire nested KB category length, which gets cut off after 24 characters.

     

Workaround

There is no known workaround for this issue. To receive notifications when more information is available, subscribe to this Known Error article by clicking the Subscribe button at the top right of the article. If you are able to upgrade, review the Fixed In field to determine whether any versions have a permanent fix.


Related Problem: PRB715953

Seen In

Geneva Patch 6 Hot Fix 2

Fixed In

Helsinki Patch 10
Istanbul Patch 5
Jakarta

Associated Community Threads

There is no data to report.

Article Information

Last Updated:2017-04-12 23:44:13
Published:2016-10-19