In UI15, Activity fields disappear after notification email is sent.
Issue also occurs in UI11 which is used in print preview.
Steps to Reproduce
- Navigate to Incidents > All.
- Open an incident record.
- Ensure that sent/received email is configured in the activity log.
- Impersonate ITIL user.
- Create an incident on behalf of ITIL user.
- Assign the incident to ITIL user.
- Check the activity logs.
The field configured in the activity formatter is displayed.
- After the email notification is sent, check the activity log again.
Some of the fields are missing.
- Use UI16, where this issue does not occur
- Hide the Sent/Received Emails from displaying in the activity formatter
Related Problem: PRB692555