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Description

The Service Portal Cool Clock widget does not render on Internet Explorer 11, although it displays correctly in Firefox and Chrome.

 

Steps to Reproduce

  1. In Helsinki, navigate to the Service Portal > Portal Configuration.

  2. Click Designer.

  3. Select the page "Service Portal - index."

  4. Drag the Cool Clock entry in the Widgets list into the page.

     

  5. Load the page in Internet Explorer 11.

    The page loads without rendering the widget. An empty block exists where the clock  image and animation should appear.

     

 

Workaround

Use Firefox or Chrome if you want to display the Cool Clock widget. This was a prototype widget that is not planned to further develop. It can also be safely deleted in an instance where it does not work as expected.

 


Related Problem: PRB715775

Seen In

Eureka Patch 13 Hot Fix 5
Helsinki Patch 4

Associated Community Threads

There is no data to report.

Article Information

Last Updated:2018-02-13 09:10:37
Published:2018-02-13