The timezone set on a computer incorrectly affects the behavior of the Calendar Picker. If a computer is on EDT, MDT, CST, or CDT, it shows W12 in the detailed scorecard. Any other timezone shows W11.

Steps to Reproduce

  1. Set the computer timezone to EDT.
  2. Navigate to Performance Analytics > DashboardsIncident Management dashboard.
  3. Select the Incident Overview tab.
  4. Go into Edit mode on the dashboard.
  5. Edit the Basic Indicators widget.
  6. Edit each of the 4 additional indicators so that the Time Series reads By Week SUM + for each indicator.
  7. Update the widget. 
    When viewing the weeks on the widget, the most recent (current) week is Week 10.
  8. Drill down into the details of any data on the widget.
    Note that the most recent week shown is Week 11.


There is no known workaround for this issue. If you are able to upgrade, review the Fixed In field below to determine the versions that have a permanent fix. You can also subscribe to this known error article (click Subscribe button at the top of the article) to receive notifications when more information is available about this issue.

Related Problem: PRB666995

Seen In

Fuji Patch 10
Fuji Patch 12 Hot Fix 1
Geneva Patch 3 Hot Fix 2

Fixed In

Geneva Patch 8

Associated Community Threads

There is no data to report.

Article Information

Last Updated:2016-10-07 06:56:54