OOB audio files are not audible on the Connect chat.

Steps to Reproduce

  1. Login as System Administrator on a demo Geneva instance.
  2. Activate the plugins 'Connect' and 'Database Storage for Audio Files'
  3. Login as Abel Tutor or another user in a different browser session.
  4. Make sure both users have the Connect Desktop Notifications enabled from the settings cogwheel.
  5. Click on the Toggle Connect Sidebar in both user sessions, and exchange messages.

Observe the following:

  • No alert sound is ever played. When off focus in another tab, only the flashing tab notification is visible.
  • The OOB audio files installed are:
  • Test play the 'button_toggle_on.mp3' file on the browser:
    Observe Firefox only plays the first time the record is loaded, and will not play again unless the form is refreshed and reloaded. Chrome plays an incomplete/clipped sound.


This is expected behavior, the audio notifications feature is not available in Connect in Geneva. This functionality was released later in Helsinki.


Related Problem: PRB697418

Seen In

Geneva Patch 5
Geneva Patch 6
Geneva Patch 6 Hot Fix 2
Geneva Patch 8 Hot Fix 1

Associated Community Threads

There is no data to report.

Article Information

Last Updated:2017-12-21 11:23:47