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Description

When a user logs into certain versions (check the Seen In section below) of a Fuji, Geneva, and Helsinki instance using Safari 10.0 (Mac Sierra beta version), they are redirected to UI11/U14.

The user agent off of the new Safari 10 is: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_12) AppleWebKit/602.1.38 (KHTML, like Gecko) Version/10.0 Safari/602.1.38.


Steps to Reproduce

  1. Use a browser that is Safari 10 or newer.
  2. Log in to the instance.
    Note that UI11 is displayed.

NOTE: There is another similar issue that causes Safari 10.0.1 to experience the same problem. Please review the articles mentioned in the Workaround section.

 

Workaround

There is no workaround applicable. If your instance is affected, an upgrade is required. Please review articles KB0598480 and KB0598488 to determine which version to upgrade where both issues have been resolved by the relative patches.


Related Problem: PRB692216

Seen In

Eureka Patch 13 Hot Fix 5
Fuji Patch 10
Fuji Patch 12 Hot Fix 1
Fuji Patch 13 Hot Fix 1
Geneva Patch 5
Geneva Patch 6
Geneva Patch 6 Hot Fix 2
Geneva Patch 7
Helsinki Patch 0 Hot Fix 1
Helsinki Patch 0 Hot Fix 3
Helsinki Patch 1
Helsinki Patch 1 Hot Fix 1
Helsinki Patch 2
Helsinki Patch 2 Hot Fix 4
Helsinki Patch 3
Helsinki Patch 3 Hot Fix 2
Helsinki Patch 4
Helsinki Patch 6

Fixed In

Fuji Patch 13 Hot Fix 2
Geneva Patch 7 Hot Fix 4
Geneva Patch 8
Helsinki Patch 2 Hot Fix 5
Helsinki Patch 3 Hot Fix 6
Helsinki Patch 4
Istanbul

Associated Community Threads

There is no data to report.

Article Information

Last Updated:2018-02-25 15:40:29
Published:2018-02-25