During an upgrade to Istanbul, real-time widgets load with an error message.

Steps to Reproduce

  1. Open an instance running on the Helsinki release.
  2. Create real time score widgets in an instance.
  3. Add the widgets to homepages and dashboards
  4. Upgrade the instance to Istanbul.
  5. While the instance is being upgraded, before the pa_plugin is installed, load a homepage and dashboard with a real-time widget.

The widget loads with an error message.


There is no known workaround for this issue. If you are able to upgrade, review the Fixed In field below to determine the versions that have a permanent fix. You can also subscribe to this known error article (click Subscribe button at the top of the article) to receive notifications when more information is available about this issue.

Related Problem: PRB714681

Seen In

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Article Information

Last Updated:2019-05-21 11:31:38