Knowledge base nested categories (subcategories) are not displayed in Service Portal.
Steps to Reproduce
- From the Service Portal homepage, click Knowledge Base.
- Click Applications.
Note that nested categories (subcategories) in Knowledge Base are not displayed in Service Portal.
- Navigate to the instance Self Service > Knowledge > It > Applications.
Note that nested categories (subcategories) in Knowledge Base are displayed when navigating through Self-Service.
There is no known workaround for this issue. If you are able to upgrade, review the Fixed In field below to determine the versions that have a permanent fix. You can also subscribe to this known error article (click Subscribe button at the top of the article) to receive notifications when more information is available about this issue.
Related Problem: PRB714492