Skip to page contentSkip to chat
ServiceNow support
    • Community
      Ask questions, give advice, and connect with fellow ServiceNow professionals.
      Developer
      Build, test, and deploy applications
      Documentation
      Find detailed information about ServiceNow products, apps, features, and releases.
      Impact
      Accelerate ROI and amplify your expertise.
      Learning
      Build skills with instructor-led and online training.
      Partner
      Grow your business with promotions, news, and marketing tools
      ServiceNow
      Learn about ServiceNow products & solutions.
      Store
      Download certified apps and integrations that complement ServiceNow.
      Support
      Manage your instances, access self-help, and get technical support.
Not possible to edit knowledge article date fields using list edit - Known Error
  • >
  • Knowledge Base
  • >
  • Known Error (Knowledge Base)
  • >
  • Not possible to edit knowledge article date fields using list edit
KB0597775

Not possible to edit knowledge article date fields using list edit


1120 Views Last updated : Oct 16, 2023 public Copy Permalink
KB Summary by Now Assist

Description

In UI16, it is not possible to edit the "Valid to" field for the knowledge articles list. The issue is only in UI16 with knowledge list using List v2 or List v3.

Steps to Reproduce

  1. Navigate to System Definition > Plugins.
  2. Activate the List v3 plugin.
  3. Navigate to System Properties > List v3.
  4. In Enable List v3, select Yes.
  5. Navigate to Knowledge > All.
  6. Click the menu icon  and select List Layout.
  7. Add the Valid to column.
  8. Click Save.
  9. Double-click on a date in the Valid to column to use list edit.



  10. Change the date value and click Save.
    Note that the change is not saved.
  11. Navigate to System Properties > List v3.
  12. In Enable List v3, clear Yes.
  13. Click Save.
  14. Navigate to Knowledge > All.
  15. Double-click on a date in the Valid to column to use list edit.



  16. Change the date value.
    Note that the change is not saved.

Workaround

There is no known workaround for this issue. If you are able to upgrade, review the Fixed In field below to determine the versions that have a permanent fix. You can also subscribe to this known error article (click Subscribe button at the top of the article) to receive notifications when more information is available about this issue.


Related Problem: PRB713527

The world works with ServiceNow.

Sign in for more! There's more content available only to authenticated users Sign in for more!
Did this KB article help you?
Did this KB article help you?

How would you rate your Now Support digital experience?

*

Very unsatisfied

Unsatisfied

Neutral

Satisfied

Very satisfied

Very unsatisfied

Unsatisfied

Neutral

Satisfied

Very satisfied

What can we improve? Please select all that apply.

What are we doing well? Please select all that apply.

Tell us more

*

Do you expect a response from this feedback?

  • Terms and conditions
  • Privacy statement
  • GDPR
  • Cookie policy
  • © 2025 ServiceNow. All rights reserved.