Helsinki Patch 0 Hot Fix 3: Known Errors
This article presents notable known errors in Helsinki Patch 0 Hot Fix 3, grouped by serverity and organized by category. Not all known errors appear on this page. Click the link in the Article column to view details about each known error. To view other families and versions, see the Known Error Portal.
Note: The severity level does not indicate the order in which issues will be fixed, which is determined by a combination of variables.
To view the release notes for this release family, see Helsinki Release Notes.
The following table lists notable Severity 1 known errors in this patch.
|KB0597507||PRB709421||Import / Export||Import Set Deleter job causing instances to run low or out of memory, causing performance issues on the affected node|
|KB0594678||PRB674257||Persistence||Changes on Dictionary Field Type of glommed field on one of the extending tables is changing the database field type instead of changing the sys_storage_alias|
|KB0563680||PRB655488||Security||Customers using the SSLv3 protocol or the RC4 cipher will experience broken integrations when upgraded to Java 1.6.0_101 or 1.8.0_40|
|KB0550782||PRB633674||Tables and Dictionary||fix_contract_sla_sys_class_name performs an update on sys_metadata on records having sys_class_name = null and sets the value to "contract_sla"|
The following table lists notable Severity 2 known errors in this patch.
|KB0584687||PRB661284||Authentication||Multi-Provider SSO - Error Using Sign AuthnRequest|
|KB0596785||PRB697208||Core Platform||A large number of Rhino JavaAdapter classes being generated and cached is causing a memory leak|
|KB0595656||PRB683856||Customer Service Management||The Special Handling Notes are displayed with an HTML tag|
|KB0549940||PRB628009||Discovery||Discovery does not add disks from a NetApp Storage device to the CMDB|
|KB0540905||PRB606205||Emails render with Global domain display values for choice list labels|
|KB0583973||PRB666131||Forms||If field preceding activity stream is read-only, the stream does not show inputs|
|KB0550026||PRB626640||Knowledge Management||"Disable category editing" allows category editing when category picker is used from a new kb_knowledge record|
|KB0596411||PRB692248||Knowledge Management||Knowledge Browse page does not show articles if the category selected has more than 160 nested subcategories|
|KB0596412||PRB660783||Knowledge Management||Vertical scroll bar is not enabled for $knowledge.do inside iframe in ESS portal|
|KB0584332||PRB667446||Memory: Heap Space||Export of a large amount of image data to PDF causes export error, performance degradation, or crash|
|KB0595192||PRB680809||Performance Analytics||During scores collection, if the domain is global and there are existing scores for the collection day, scores are not deleted prior to re-collection|
|KB0584330||PRB667646||Performance Analytics Application||Paging arrows are not visible on Performance Analytics dashboards|
|KB0594575||PRB664557||Service Catalog||Catalog UI policies are not applying to variables in a RITM / Catalog Task variable editor when read-only|
|KB0596179||PRB686241||Service Catalog||Catalog UI policy on a new variable on a catalog item causes error on existing request items without the new variable|
|KB0562895||PRB655728||Service Catalog||More information tag on Service Catalog Variables turns HTML into escaped text|
|KB0562895||PRB663858||Service Catalog||More information tag on Service Catalog Variables turns HTML into escaped text|
|KB0584813||PRB647489||Skills Mgmt / Timecards||When adding a member to a group with existing skills, the skills are assigned but with the 'Inherited from' field not set|
|KB0523209||PRB583653||SLA||Workflows do not stop when the task SLA and the workflow context are domain separated|
|KB0539465||PRB589895||Team Development||Record name field disappears when using 'Filter Out' in in the Local Changes list in Team Development|
|KB0597466||PRB659934||User Interface (UI)||Accessing a public report from type List deletes the default record of the report table from sys_ui_list, causing the default list for a table to revert to its system-generated version|
|KB0565467||PRB661075||User Interface (UI)||As an ITIL user, personalizing lists does not update the list layout|
|KB0583974||PRB655338||User Interface (UI)||Inconsistent placement of Additional Comments and Work Notes fields (activity stream) in UI16|
|KB0549987||PRB626878||User Interface (UI)||Reference fields made read-only using UI Policy or Client Script can still be edited using the lookup icon|
|KB0597917||PRB692216||User Interface (UI)||Safari 10.x in MacOS Sierra sends users to UI11|
|KB0564331||PRB656738||User Interface (UI)||Style issues with Additional Comments field and Activity Formatter display|
|KB0597526||PRB697039||User Interface (UI)||When using List v3 the iFrame does not resize correctly for content pages with list of records|
|KB0549804||PRB630133||Workflow||In list view, task.stage breaks UI rendering and throws a "jQuery is not defined" error when using UI11|