Geneva Patch 11: Known Errors

This article presents notable known errors in Geneva Patch 11, grouped by severity and organized by category. Not all known errors appear on this page. Click the link in the Article column to view details about each known error. To view other families and versions, see the Known Error Portal.

Note: The severity level does not indicate the order in which issues will be fixed, which is determined by a combination of variables.

To view the release notes for this release family, see Geneva Release Notes.

Severity 1

The following table lists notable Severity 1 known errors in this patch.

KB0597327PRB703022AuthenticationLDAP requests fail after upgrade to Helsinki
KB0546751PRB614207Configuration Management Database (CMDB)CI forms load slowly and may cause a node out-of-memory condition if they include a CI Relations formatter and the CI has many downstream relationships
KB0621168PRB755422DiscoveryLarge number of rows in the Discovery Log [discovery_log] and TCP Connection [cmdb_tcp] tables can cause performance issues during an upgrade
KB0551021PRB638127Knowledge ManagementUsers without the admin role are unable to create knowledge articles
KB0621762PRB881126Performance AnalyticsAll pa_snapshots for an indicator are deleted
KB0563680PRB655488SecurityCustomers using the SSLv3 protocol or the RC4 cipher will experience broken integrations when upgraded to Java 1.6.0_101 or 1.8.0_40
KB0549425PRB618449Server Side ScriptingGlideRecord.addQuery(name, undefined) causes severe performance degradation (retrieves all rows)
KB0547500PRB623955Service CatalogRecursive ChoiceListGenerator calls can exhaust/throttle semaphores, causing a node to become unresponsive

Severity 2

The following table lists notable Severity 2 known errors in this patch.

KB0547173PRB623049Agile Development Upgrading the [SDLC - Scrum Process Pack] doesn't re-create the sys_choice records for state field on rm_story table
KB0622471PRB913668ArchivingRestored record points to archive table instead of original table
KB0552741PRB651645Asset ManagementBusiness rule 'Create CI on insert' on alm_asset has an invalid Condition
KB0621950PRB732813Asynchronous Message BusAfter upgrading to Helsinki, HttpClient thread count grows on the MID Server
KB0598203PRB649671AuthenticationDigest authentication is not functioning as expected via the Multi-SSO configuration
KB0584687PRB661284AuthenticationError using Sign AuthnRequest with Multi-Provider SSO
KB0597754PRB678868ChatConnect conversation (in full view) can cause requests to flood the default semaphore queue and cause other requests to be rejected on the affected node (429 errors)
KB0546680PRB618904ChatUsing IE 9, IE 10, or IE 11, you cannot place the cursor in the middle of a word when in the chat window
KB0552017PRB633783Content Management System (CMS)Adding multiple iFrames to a CMS page causes the pages scroll bar to explode causing unwanted white space
KB0546757PRB619719Content Management System (CMS)Domain separated CMS login and homepages are directing users to invalid pages
KB0529664PRB590472Content Management System (CMS)Expand to fit content sizing property is not working for iFrames
KB0538576PRB600914Content Management System (CMS)iFrame page is scrolling indefinitely when trying to edit ESS pages
KB0598076PRB675711Content Management System (CMS)Slushbucket fails to render on CMS portal
KB0552071PRB648291Content Management System (CMS)Vertical scroll bars are overlaid and overlapped on incident form in CMS on IE
KB0598072PRB621276Content Management System (CMS)When using a UI Macro to call an iFrame for kb_find.do on CMS, Search field does not display
KB0549375PRB622511Core PlatformService Creator record producers do not pass the attachment through to the record
KB0596386PRB671489Database IndexesNew cmdb_ci table hierarchy causes loss of composite database indexes from the new cmdb table, potentially impacting performance
KB0622836PRB956239Design Experience OrganizationAdding special characters to a UI page causes display errors when the page is shown as standalone
KB0598386PRB674191DiscoveryThe Model Name and Manufacturer fields are switched
KB0621559PRB679486Edge EncryptionAttachments on tables with encrypted attachments are corrupt
KB0598962PRB619995EmailEmail client fails to save or send email if a certain size is exceeded
KB0621602PRB627055EmailEmojis which are four byte UTF8 cause email to be truncated in database
KB0610500PRB645083EmailInbound Email Action unable to transfer attachments to target record due to calculated field on target table accessing getJournalEntry
KB0546714PRB603063EmailNotification devices display an invalid choice for the Type field. The value, email, appears in blue text and does not exist as one of the sys_choice values for the Type field.
KB0522342PRB577622EmailSubscribable notifications sending to all users after one user changes subscribable preferences
KB0584473PRB651383ExpressIn Express, 'Run After Approval' with conditions does not work for certain tables
KB0564252PRB643361Forms and FieldsA reference field placed on a new record form in Reference List view have disabled reference lookup controls positioned incorrectly
KB0551166PRB624607Forms and FieldsPossible to click "Submit" button multiple times when creating a record
KB0584126PRB671398Governance, Risk and ComplianceTypos in short description of the GRC UI Policy "Change visiblity on text and wiki when Acticle type is Wiki"
KB0594839PRB673036HTML EditorUnable to access catalog items via reference icon on Catalog Client Script form
KB0594675PRB639271Import / ExportThe com.glide.loader.verify_target_field_size property does not work for web service import sets
KB0550600PRB628781Import / ExportTimeZone offset is not calculated correctly between 12PM-1PM when a transform script is executed
KB0550026PRB626640Knowledge Management"Disable category editing" allows category editing when category picker is used from a new kb_knowledge record
KB0550121PRB629834Knowledge ManagementKnowledge search is hardcoded to ignore search terms with fewer than 3 characters
KB0551911PRB633975Knowledge ManagementNeed method to make new Knowledge v3 home pages ($knowledge.do) public (New Jelly Page)
KB0550682PRB631257Knowledge ManagementPrint and Feedback links on kb_view not working as expected
KB0595205PRB624982Language and TranslationsTranslated decimal field does not convert dot to comma
KB0622703PRB658896ListsList v3 lacks support for entries in UI Context Menu table
KB0547158PRB623148ListsRecord link in list view becomes unclickable when updating the respective record and navigating back to the list
KB0621044PRB670749Live FeedLive Feed search is not working in public group and has latency issues
KB0584332PRB667446Memory: Heap SpaceExport of a large amount of image data to PDF causes export error, performance degradation, or crash
KB0598367PRB696721MobileOn the Mobile app, when Assignment Group is cleared, Assigned To does not return records
KB0598094PRB673967MobileService Catalog mandatory checkbox variable must be checked on mobile version but not on desktop version
KB0551149PRB633086MobileTablet view NOT displaying correctly in Firefox
KB0551139PRB606075MobileUnable to add comments in custom journal input fields in mobile view
KB0550658PRB627015On-call SchedulingOnCallRemindersNG().getNumberOfDaysTillNextRotation() function returning incorrect number of days when it spans a daylight savings change
KB0551938PRB634397Open Database Connectivity (ODBC)ODBC driver fails to get data or connect when invoking multiple or parallel connections
KB0553307PRB626938Performance AnalyticsAttempting to modify a dashboard causes a JavaScript error.
KB0623275PRB1028261PersistenceAdding a new column to very large tables with a default value can take an extremely long time.
KB0550967PRB608048PersistenceArchive threads can run in parallel on separate nodes for long running archive processes, degrading performance and adding noise errors to the log
KB0551305PRB645540PersistenceCustomization of a base system choice list for a field on extended table may be overwritten by an upgrade
KB0623236PRB672996PersistenceRe-parenting of cmdb_ci to cmdb during upgrade to Geneva can cause data loss on custom unique index cmdb_ci(serial_number, model_id)
KB0623334PRB1058404Platform Performance Query hash values mismatch after upgrading
KB0622432PRB704793Platform PerformanceWhen using UI16 in IE, the application navigator (left nav) is blank - it loads continuously or does not load
KB0598369PRB608338Platform PerformanceWithin a synchronized block, a db call causes the node to become unavailable
KB0622157PRB735958Platform SecurityVirtual tables do not work with read-only mode, resulting in an empty plugin list
KB0610433PRB710680Project ManagementProgram and Portfolio manager roles get Access Denied error when trying to access Program and Portfolio workbench modules
KB0553705PRB640859ReportingUnicode characters removed from PDF export (for example, ஹலோ)
KB0551869PRB648096SchedulesCalendar pages are not displaying dates for change requests
KB0598175PRB663869Server Side ScriptingEmailLogger is not available in global scope in Geneva
KB0541163PRB607551Service Catalog"Add Categories" Button not working on Service Catalog
KB0621732PRB668581Service Catalog'Price if checked' and 'Recurring price if checked' fields are Decimal type, preventing the use of multi-currency for check box catalog variables
KB0541510PRB603972Service CatalogAttachment UI not working for end users (non-admin) when editing Catalog Items added to their shopping cart
KB0551374PRB636980Service CatalogBlank screen after clicking "Proceed to Checkout" on two-step shopping cart page when a catalog item or variable question contains an ampersand
KB0540605PRB605683Service CatalogCatalog item search within CMS not functioning properly
KB0596179PRB686241Service CatalogCatalog UI policy on a new variable on a catalog item causes error on existing request items without the new variable
KB0546364PRB604475Service CatalogContent item opens within catalog when the target configuration is set to open in new window
KB0534931PRB581338Service CatalogDuplicate catalog items appear in orders when using the Add to Cart button and Order Now Button
KB0562895PRB663858Service CatalogMore information tag on Service Catalog Variables turns HTML into escaped text
KB0551178PRB628304Service CatalogMulti Line Text variable cannot be hidden by setDisplay client script if read-only
KB0621700PRB607831Service CatalogOrder Guide cascading variables indicate tab of Catalog Item as mandatory
KB0551489PRB628491Service CatalogOrder guide tab with mandatory fields is not showing vertical red line when using some browsers
KB0594578PRB646241Service CatalogService Catalog home page is blank to non-admin users if a category has no active items
KB0547429PRB605818Service CatalogTask form displays white spaces once variables are removed by UI policy or client script
KB0598348PRB657894Service CatalogThe TASK table and the Catalog Task use the same numbering prefix, which causes number duplication
KB0584418PRB667961Service CatalogUnable to update variable when variable is used as condition.
KB0532690PRB586760Service CatalogUnique Key violation detected by database
KB0622780PRB702368Service CatalogWhen configuring user criteria in a domain separated environment, the user criteria is ignored.
KB0595225PRB642491Service Level Agreement (SLA)EXPRESS: SLA calculations do not occur on insertion of a new Service Catalog Request
KB0523128PRB576080Service Level Agreement (SLA)Service Offering SLA gauge always displays 100%
KB0523209PRB583653Service Level Agreement (SLA)Workflows do not stop when the task SLA and the workflow context are domain separated
KB0621705PRB658692Tables and DictionaryCustom table label of re-created deleted table shows the label of the parent table
KB0621740PRB878976Text SearchThe OOB "Max Indexable Size" for attachments is too high causing some attachments to still run the node OOM (.xlsx, .docx, etc)
KB0610429PRB720998UI ComponentsActivity stream does not load if relationship changes are in the feed and modifications were made by an invalid or nonexistent user
KB0546836PRB620592UI ComponentsAdding more then six OR conditions in a shortcut and dragging it to the bookmark bar does not work in Internet Explorer
KB0565467PRB661075UI ComponentsAs an ITIL user, personalizing lists does not update the list layout
KB0622265PRB753885UI ComponentsDelay in Type Filter on left navigation panel
KB0534762PRB585707UI ComponentsIn form sections issue, broken relationships between [sys_ui_section] and [sys_ui_form_section] records cause forms to not load
KB0595631PRB668847UI ComponentsIn Geneva patch 4, when the system property, glide.ui16.live_forms.enable, is set to true, additional comments and activity are not displayed in ESS portal
KB0583974PRB655338UI ComponentsInconsistent placement of Additional Comments and Work Notes fields (activity stream) in UI16
KB0564027PRB628437UI ComponentsLong field label causes customize list slush bucket arrows to be covered on mouseover on IE9
KB0610409PRB671427UI ComponentsNot all the fields are available for template_editor when creating new sys_template
KB0547161PRB623168UI ComponentsPrinter-friendly version of catalog and home page does not contain click to print
KB0597917PRB692216UI ComponentsSafari 10.x in MacOS Sierra sends users to UI11
KB0610309PRB668079UI ComponentsSLAs on Requested Item table fail when using a variable set
KB0564331PRB656738UI ComponentsStyle issues with Additional Comments field and Activity Formatter display
KB0598890PRB716032UI ComponentsUser preferences such as my_home_navigation_page and related_list_timing are incorrectly being set to false, breaking homepages and related lists
KB0598896PRB689186UI ComponentsWith List v3, the sys_user table list fails to load if the name field starts with a dot followed by a space
KB0564051PRB632080Web ServicesAfter upgrading, the SOAP API returns a sys_tags column
KB0622125PRB904888WorkflowEmergency changes requested for re-approval after being rejected can cause duplicate approvals
KB0549804PRB630133WorkflowIn list view, task.stage breaks UI rendering and throws a "jQuery is not defined" error when using UI11

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Article Information

Last Updated:2017-06-27 06:21:03