Helsinki Patch 8: Known Errors

This article presents notable known errors in Helsinki Patch 8, grouped by severity and organized by category. Not all known errors appear on this page. Click the link in the Article column to view details about each known error. To view other families and versions, see the Known Error Portal.

Note: The severity level does not indicate the order in which issues will be fixed, which is determined by a combination of variables.

To view the release notes for this release family, see Helsinki Release Notes.

Severity 1

The following table lists notable Severity 1 known errors in this patch.

KB0621513PRB762588Edge EncryptionSelecting "Update All" or "Update Selected" in a list view nullifies Edge Encryption encrypted fields
KB0549585PRB624749EmailEmails not sent due to null pointer exceptions after the SMTP Sender Job runs
KB0597507PRB709421Import / ExportImport Set Deleter job causing instances to run low or out of memory, causing performance issues on the affected node
KB0549424PRB604427PersistenceCreating a UNIQUE index via the UI with online alter enabled corrupts the table if the data is not unique
KB0598416PRB713556User Interface (UI)Using AMB Client on the parent frame from the contained frame causes a memory leak in IE11

Severity 2

The following table lists notable Severity 2 known errors in this patch.

KB0598203PRB649671AuthenticationDigest Authentication is not functioning as expected via the Multi-SSO configuration
KB0584687PRB661284AuthenticationError using Sign AuthnRequest with Multi-Provider SSO
KB0598210PRB658875AuthenticationSubjectConfirmationData mismatch - SAMLRequests generated within seconds of each other
KB0597754PRB678868ChatConnect conversation (in full view) can cause requests to flood the default semaphore queue and cause other requests to be rejected on the affected node (429 errors)
KB0552017PRB633783Content Management System (CMS)Adding multiple iFrames to a CMS page causes the pages scroll bar to explode causing unwanted white space
KB0551168PRB614862Content Management System (CMS)CMS site 'Search page' not overriding the Content Configuration 'Search page' when using the Search Results (Global) content block
KB0551891PRB614919Content Management System (CMS)Continue Shopping button in Edit Cart screen partially cut off
KB0546757PRB619719Content Management System (CMS)Domain separated CMS login and homepages are directing users to invalid pages
KB0538576PRB600914Content Management System (CMS)iFrame page is scrolling indefinitely when trying to edit ESS pages
KB0598086PRB649261Content Management System (CMS)In a new portal, the search text box in the search results page redirects to the base system portal
KB0598076PRB675711Content Management System (CMS)Slushbucket fails to render on CMS portal
KB0598078PRB668897Content Management System (CMS)User criteria does not work properly for catalog items on the ESS portal
KB0552071PRB648291Content Management System (CMS)Vertical scroll bars are overlaid and overlapped on incident form in CMS on IE
KB0598072PRB621276Content Management System (CMS)When using a UI Macro to call an iFrame for on CMS, Search field does not display
KB0595656PRB683856Customer Service ManagementThe Special Handling Notes are displayed with an HTML tag
KB0596386PRB671489Database IndexesNew cmdb_ci table hierarchy causes loss of composite database indexes from the new cmdb table, potentially impacting performance
KB0598386PRB674191DiscoveryThe Model Name and Manufacturer fields are switched
KB0621559PRB679486Edge EncryptionAttachments on tables with encrypted attachments are corrupt
KB0540905PRB606205EmailEmails render with Global domain display values for choice list labels
KB0610500PRB645083EmailInbound Email Action unable to transfer attachments to target record due to calculated field on target table accessing getJournalEntry
KB0598246PRB718569EmailNotification preferences not loading in Firefox
KB0621803PRB731091EmailThe stop processing is not working when the 'Action Type' is set to 'Reply Email' for inbound email action
KB0551166PRB624607FormsPossible to click "Submit" button multiple times when creating a record
KB0598025PRB706117Human Resources Service ManagementHR demo data defaults are reactivated and overwrite customizations upon upgrade
KB0596143PRB674142Import / ExportExport to Excel fails if one of the columns is currency
KB0594675PRB639271Import / ExportThe com.glide.loader.verify_target_field_size property does not work for web service import sets
KB0597848PRB632390Import / ExportThe sys_update_version table grows excessively due to XML-based imports
KB0550600PRB628781Import / ExportTimeZone offset is not calculated correctly between 12PM-1PM when a transform script is executed
KB0594839PRB673036JS/HTML EditorUnable to access catalog items via reference icon on Catalog Client Script form
KB0550026PRB626640Knowledge Management"Disable category editing" allows category editing when category picker is used from a new kb_knowledge record
KB0596411PRB692248Knowledge ManagementKnowledge Browse page does not show articles if the category selected has more than 160 nested subcategories
KB0550121PRB629834Knowledge ManagementKnowledge search is hardcoded to ignore search terms with fewer than 3 characters
KB0595205PRB624982Language and TranslationsTranslated decimal field does not convert dot to comma
KB0598836PRB725047ListsSwitching between date comparison filters does not add a condition to the query string
KB0584332PRB667446Memory: Heap SpaceExport of a large amount of image data to PDF causes export error, performance degradation, or crash
KB0598819PRB709002MobileCaller information is not saved on the mobile app when creating a new incident
KB0598367PRB696721MobileOn the Mobile app, when Assignment Group is cleared, Assigned To does not return records
KB0550658PRB627015On-call SchedulingOnCallRemindersNG().getNumberOfDaysTillNextRotation() function returning incorrect number of days when it spans a daylight savings change
KB0597602PRB711960Open Database Connectivity (ODBC)Disk cache error: Field length:93238 exceeds maximum limit of 65535
KB0584330PRB667646Performance Analytics ApplicationPaging arrows are not visible on Performance Analytics dashboards
KB0621068PRB717668Performance Analytics ApplicationUpgrade time increased while creating an index on pa_score during an upgrade
KB0550967PRB608048PersistenceArchive threads can run in parallel on separate nodes for long running archive processes, degrading performance and adding noise errors to the log
KB0621591PRB832997PersistenceCopy from String (Full-UTF8) to String causes data truncation if content contains Unicode
KB0621009PRB752083Platform SecurityUpon login, users are redirected to banner image/product icon instead of a homepage
KB0598187PRB668806Project Portfolio ManagementCannot list edit related list if the Related List Loading option 'After Form Loads' or 'On-demand' is selected
KB0598175PRB663869Server Side ScriptingEmailLogger is not available in global scope in Geneva
KB0551374PRB636980Service CatalogBlank screen after clicking "Proceed to Checkout" on two-step shopping cart page when a catalog item or variable question contains an ampersand
KB0540605PRB605683Service CatalogCatalog item search within CMS not functioning properly
KB0621700PRB607831Service CatalogOrder Guide cascading variables indicate tab of Catalog Item as mandatory
KB0596361PRB615579Service CatalogService Catalog "Select Box" variable Choice Table/Choice Field sys_choice entries are cached and not updated
KB0532690PRB586760Service CatalogUnique Key violation detected by database
KB0598601PRB724388Service Desk: CallService Request from a New Call not created and screen is blank if description is long and contains special characters
KB0547541PRB587829Service Level Agreement (SLA)SLA preventing email from being processed for new notifications running on "Send when record is inserted or updated"
KB0523209PRB583653Service Level Agreement (SLA)Workflows do not stop when the task SLA and the workflow context are domain separated
KB0610585PRB716958Service PortalIE11 Memory consumption issue in Service Portal
KB0621705PRB658692Tables and DictionaryCustom table label of re-created deleted table shows the label of the parent table
KB0539465PRB589895Team DevelopmentRecord name field disappears when using 'Filter Out' in in the Local Changes list in Team Development
KB0610429PRB720998User Interface (UI)Activity stream does not load if relationship changes are in the feed and modifications were made by an invalid or nonexistent user
KB0534762PRB585707User Interface (UI)In form sections issue, broken relationships between [sys_ui_section] and [sys_ui_form_section] records cause forms to not load
KB0583974PRB655338User Interface (UI)Inconsistent placement of Additional Comments and Work Notes fields (activity stream) in UI16
KB0598144PRB717583User Interface (UI)List v3 dot-walked choice dropdown is blank
KB0549987PRB626878User Interface (UI)Reference fields made read-only using UI Policy or Client Script can still be edited using the lookup icon
KB0598488PRB713397User Interface (UI)Safari 10.0.1 redirects users to UI11
KB0610309PRB668079User Interface (UI)SLAs on Requested Item table fail when using a variable set
KB0564331PRB656738User Interface (UI)Style issues with Additional Comments field and Activity Formatter display
KB0598890PRB716032User Interface (UI)User preferences such as my_home_navigation_page and related_list_timing are incorrectly being set to false, breaking homepages and related lists
KB0597526PRB697039User Interface (UI)When using List v3, the iFrame does not resize correctly for content pages with list of records
KB0598896PRB689186User Interface (UI)With List v3, the sys_user table list fails to load if the name field starts with a dot followed by a space
KB0620947PRB738811Web ServicesAfter upgrade to Helsinki, integration traffic could be routed through the API_INT pool, not its previously specified dedicated pool
KB0549804PRB630133WorkflowIn list view, task.stage breaks UI rendering and throws a "jQuery is not defined" error when using UI11

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Article Information

Last Updated:2019-05-21 11:32:07