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Helsinki Patch 6: Known Errors

This article presents notable known errors in Helsinki Patch 6, grouped by serverity and organized by category. Not all known errors appear on this page. Click the link in the Article column to view details about each known error. To view other families and versions, see the Known Error Portal.

Note: The severity level does not indicate the order in which issues will be fixed, which is determined by a combination of variables.

To view the release notes for this release family, see Helsinki Release Notes.

Severity 1


The following table lists notable Severity 1 known errors in this patch.

ArticleProblemCategoryTitle
KB0597327PRB703022AuthenticationLDAP requests fail after upgrade to Helsinki
KB0594678PRB674257PersistenceChanges on Dictionary Field Type of glommed field on one of the extending tables is changing the database field type instead of changing the sys_storage_alias
KB0563680PRB655488SecurityCustomers using the SSLv3 protocol or the RC4 cipher will experience broken integrations when upgraded to Java 1.6.0_101 or 1.8.0_40
KB0598198PRB684790Usage AnalyticsUsageAnalytics Count Persistor scheduled job can cause out of memory when processing certain count config definitions

Severity 2


The following table lists notable Severity 2 known errors in this patch.

ArticleProblemCategoryTitle
KB0598203PRB649671AuthenticationDigest Authentication is not functioning as expected via the Multi-SSO configuration
KB0584687PRB661284AuthenticationError using Sign AuthnRequest with Multi-Provider SSO
KB0598210PRB658875AuthenticationSubjectConfirmationData mismatch - SAMLRequests generated within seconds of each other
KB0597754PRB678868ChatConnect conversation (in full view) can cause requests to flood the default semaphore queue and cause other requests to be rejected on the affected node (429 errors)
KB0552017PRB633783Content Management System (CMS)Adding multiple iFrames to a CMS page causes the pages scroll bar to explode causing unwanted white space
KB0551168PRB614862Content Management System (CMS)CMS site 'Search page' not overriding the Content Configuration 'Search page' when using the Search Results (Global) content block
KB0551891PRB614919Content Management System (CMS)Continue Shopping button in Edit Cart screen partially cut off
KB0546757PRB619719Content Management System (CMS)Domain separated CMS login and homepages are directing users to invalid pages
KB0538576PRB600914Content Management System (CMS)iFrame page is scrolling indefinitely when trying to edit ESS pages
KB0598086PRB649261Content Management System (CMS)In a new portal, the search text box in the search results page redirects to the base system portal
KB0552071PRB648291Content Management System (CMS)Vertical scroll bars are overlaid and overlapped on incident form in CMS on IE
KB0598072PRB621276Content Management System (CMS)When using a UI Macro to call an iFrame for kb_find.do on CMS, Search field does not display
KB0595656PRB683856Customer Service ManagementThe Special Handling Notes are displayed with an HTML tag
KB0565023PRB660591DiscoveryNodes recycle/restart due to high memory consumption when processing Shazzam sensors (due to large payloads returned from Shazzam)
KB0540905PRB606205EmailEmails render with Global domain display values for choice list labels
KB0598246PRB718569EmailNotification preferences not loading in Firefox
KB0598128PRB659932FiltersWorkflow activity Condition Builders allow selecting catalog item Variables, which then do not evaluate correctly
KB0596143PRB674142Import / ExportExport to Excel fails if one of the columns is currency
KB0594675PRB639271Import / ExportThe com.glide.loader.verify_target_field_size property does not work for web service import sets
KB0597848PRB632390Import / ExportThe sys_update_version table grows excessively due to XML-based imports
KB0594839PRB673036JS/HTML EditorUnable to access catalog items via reference icon on Catalog Client Script form
KB0550026PRB626640Knowledge Management"Disable category editing" allows category editing when category picker is used from a new kb_knowledge record
KB0596356PRB666185Knowledge ManagementFile parsing error when trying to import a Word document into Knowledge
KB0596411PRB692248Knowledge ManagementKnowledge Browse page does not show articles if the category selected has more than 160 nested subcategories
KB0550121PRB629834Knowledge ManagementKnowledge search is hardcoded to ignore search terms with fewer than 3 characters
KB0596412PRB660783Knowledge ManagementVertical scroll bar is not enabled for $knowledge.do inside iframe in ESS portal
KB0584332PRB667446Memory: Heap SpaceExport of a large amount of image data to PDF causes export error, performance degradation, or crash
KB0598367PRB696721MobileOn the Mobile app, when Assignment Group is cleared, Assigned To does not return records
KB0597602PRB711960ODBCDisk cache error: Field length:93238 exceeds maximum limit of 65535
KB0550658PRB627015On-call SchedulingOnCallRemindersNG().getNumberOfDaysTillNextRotation() function returning incorrect number of days when it spans a daylight savings change
KB0584330PRB667646Performance Analytics ApplicationPaging arrows are not visible on Performance Analytics dashboards
KB0550967PRB608048PersistenceArchive threads can run in parallel on separate nodes for long running archive processes, degrading performance and adding noise errors to the log
KB0598353PRB661427Project ManagementMove child PROJTASKs between 2 projects does not recalculate Percent Complete properly for both parent projects
KB0598361PRB659301Project Managementnew Parent project task does not reflect parent percent complete when existing project task 100% complete is added to it
KB0598187PRB668806Project Portfolio ManagementCannot list edit related list if the Related List Loading option 'After Form Loads' or 'On-demand' is selected
KB0596724PRB660102ReportingWhen a report saves for the first time, the groups and users in the sharing options are not saved
KB0598175PRB663869Server Side ScriptingEmailLogger is not available in global scope in Geneva
KB0562870PRB656274Server Side ScriptingExcessively large script may cause Rhino to generate more Java byte code than is allowed by the Java specification
KB0551977PRB649908Service CatalogAdvanced reference qualifier does not use 'current' correctly on catalog task form when first loaded
KB0551374PRB636980Service CatalogBlank screen after clicking "Proceed to Checkout" on two-step shopping cart page when a catalog item or variable question contains an ampersand
KB0540605PRB605683Service CatalogCatalog item search within CMS not functioning properly
KB0594575PRB664557Service CatalogCatalog UI policies are not applying to variables in a RITM / Catalog Task variable editor when read-only
KB0596179PRB686241Service CatalogCatalog UI policy on a new variable on a catalog item causes error on existing request items without the new variable
KB0562895PRB655728Service CatalogMore information tag on Service Catalog Variables turns HTML into escaped text
KB0562895PRB663858Service CatalogMore information tag on Service Catalog Variables turns HTML into escaped text
KB0598348PRB657894Service CatalogThe TASK table and the Catalog Task use the same numbering prefix, which causes number duplication
KB0547541PRB587829SLASLA preventing email from being processed for new notifications running on "Send when record is inserted or updated"
KB0523209PRB583653SLAWorkflows do not stop when the task SLA and the workflow context are domain separated
KB0539465PRB589895Team DevelopmentRecord name field disappears when using 'Filter Out' in in the Local Changes list in Team Development
KB0597466PRB659934User Interface (UI)Accessing a public report from type List deletes the default record of the report table from sys_ui_list, causing the default list for a table to revert to its system-generated version
KB0565467PRB661075User Interface (UI)As an ITIL user, personalizing lists does not update the list layout
KB0596844PRB701555User Interface (UI)Helsinki condition builder in the rule base of an order guide for a clause of "is different" is saved as "SAMEAS"
KB0596992PRB705910User Interface (UI)Icons are wrong after upgrading, as the server always sends a '304 Not Modified' response even when the icon font has actually changed
KB0583974PRB655338User Interface (UI)Inconsistent placement of Additional Comments and Work Notes fields (activity stream) in UI16
KB0598144PRB717583User Interface (UI)List v3 dot-walked choice dropdown is blank
KB0549987PRB626878User Interface (UI)Reference fields made read-only using UI Policy or Client Script can still be edited using the lookup icon
KB0597917PRB692216User Interface (UI)Safari 10.x in MacOS Sierra sends users to UI11
KB0564331PRB656738User Interface (UI)Style issues with Additional Comments field and Activity Formatter display
KB0597526PRB697039User Interface (UI)When using List v3, the iFrame does not resize correctly for content pages with list of records
KB0549804PRB630133WorkflowIn list view, task.stage breaks UI rendering and throws a "jQuery is not defined" error when using UI11

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Article Information

Last Updated:2018-08-03 07:50:27
Published:2018-08-03