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Istanbul Patch 3a: Known Errors

This article presents notable known errors in Istanbul Patch 3a, grouped by severity and organized by category. Not all known errors appear on this page. Click the link in the Article column to view details about each known error. To view other families and versions, see the Known Error Portal.

Note: The severity level does not indicate the order in which issues will be fixed, which is determined by a combination of variables.

To view the release notes for this release family, see Istanbul Release Notes.

Severity 1


The following table lists notable Severity 1 known errors in this patch.

ArticleProblemCategoryTitle
KB0597327PRB703022AuthenticationLDAP requests fail after upgrade to Helsinki
KB0598789PRB719336Cloud Management ApplicationAmazon Web Services (AWS) describeImages probes can cause nodes to run out of memory when processed
KB0621168PRB755422DiscoveryLarge number of rows in the Discovery Log [discovery_log] and TCP Connection [cmdb_tcp] tables can cause performance issues during an upgrade
KB0598416PRB713556UI ComponentsUsing AMB Client on the parent frame from the contained frame causes a memory leak in IE11

Severity 2


The following table lists notable Severity 2 known errors in this patch.

ArticleProblemCategoryTitle
KB0622471PRB913668ArchivingRestored record points to archive table instead of original table
KB0621950PRB732813Asynchronous Message BusAfter upgrading to Helsinki, HttpClient thread count grows on the MID Server
KB0622397PRB935863Asynchronous Message BusMemory leak may prevent AMB (chat, record watcher, etc) messages from being sent when session_message_queue_size reaches capacity
KB0598203PRB649671AuthenticationDigest authentication is not functioning as expected via the Multi-SSO configuration
KB0622300PRB933587ChatCMS Chat Legacy "Not available" message is not showing when Schedule is out of hours
KB0597754PRB678868ChatConnect conversation (in full view) can cause requests to flood the default semaphore queue and cause other requests to be rejected on the affected node (429 errors)
KB0622836PRB956239Design Experience OrganizationAdding special characters to a UI page causes display errors when the page is shown as standalone
KB0598386PRB674191DiscoveryThe Model Name and Manufacturer fields are switched
KB0622288PRB808426DiscoveryWhen Windows Server 2016 is discovered, it is incorrectly classified as a Computer CI
KB0622773PRB756920Domain SupportTable upgrades and the domain hierarchy validation job invoking domain path validation on large tables cause database performance issues
KB0621602PRB627055EmailEmojis which are four byte UTF8 cause email to be truncated in database
KB0551166PRB624607Forms and FieldsPossible to click "Submit" button multiple times when creating a record
KB0598025PRB706117Human Resources Service ManagementHR demo data defaults are reactivated and overwrite customizations upon upgrade
KB0597848PRB632390Import / ExportThe sys_update_version table grows excessively due to XML-based imports
KB0597531PRB705325Import / ExportXML export does not use streaming when sys_target is empty
KB0550121PRB629834Knowledge ManagementKnowledge search is hardcoded to ignore search terms with fewer than 3 characters
KB0596412PRB660783Knowledge ManagementVertical scroll bar is not enabled for $knowledge.do inside iframe in ESS portal
KB0622703PRB658896ListsList v3 lacks support for entries in UI Context Menu table
KB0550658PRB627015On-call SchedulingOnCallRemindersNG().getNumberOfDaysTillNextRotation() function returning incorrect number of days when it spans a daylight savings change
KB0597727PRB712728Performance AnalyticsDetailed Scorecard scores not displaying the correct formatting
KB0598576PRB723876Performance AnalyticsWhen removing breakdown from a workbench, supporting indicators do not reset
KB0598768PRB712086Performance AnalyticsWorkbench widget shows values as 0 for an indicator with the Unit set to Time
KB0623275PRB1028261PersistenceAdding a new column to very large tables with a default value can take an extremely long time.
KB0551305PRB645540PersistenceCustomization of a base system choice list for a field on extended table may be overwritten by an upgrade
KB0623236PRB672996PersistenceRe-parenting of cmdb_ci to cmdb during upgrade to Geneva can cause data loss on custom unique index cmdb_ci(serial_number, model_id)
KB0622432PRB704793Platform PerformanceWhen using UI16 in IE, the application navigator (left nav) is blank - it loads continuously or does not load
KB0622157PRB735958Platform SecurityVirtual tables do not work with read-only mode, resulting in an empty plugin list
KB0610433PRB710680Project ManagementProgram and Portfolio manager roles get Access Denied error when trying to access Program and Portfolio workbench modules
KB0598187PRB668806Project Portfolio ManagementCannot list edit related list if the Related List Loading option 'After Form Loads' or 'On-demand' is selected
KB0549810PRB622983ReportingScheduled report did not generate chart in PDF file
KB0596724PRB660102ReportingWhen a report saves for the first time, the groups and users in the sharing options are not saved
KB0621732PRB668581Service Catalog'Price if checked' and 'Recurring price if checked' fields are Decimal type, preventing the use of multi-currency for check box catalog variables
KB0594575PRB664557Service CatalogCatalog UI policies are not applying to variables in a RITM / Catalog Task variable editor when read-only
KB0563834PRB655476Service CatalogLabels above sets of checkbox variables are no longer automatically hidden when the checkboxes are all hidden
KB0621994PRB884515Service CatalogLookup select box has slower response times in Istanbul vs. Helsinki
KB0565514PRB650795Service CatalogWhen a base system (out of box) Service Catalog item (sc_cat_item) or category (sc_category) form is updated, the updates are not visible on other app nodes without performing a cache flush
KB0610585PRB716958Service PortalIE11 Memory consumption issue in Service Portal
KB0539465PRB589895Team DevelopmentRecord name field disappears when using 'Filter Out' in in the Local Changes list in Team Development
KB0622265PRB753885UI ComponentsDelay in Type Filter on left navigation panel
KB0610426PRB670873UI ComponentsExtended tables display work notes above comments regardless of the order indicated in the form layout
KB0564331PRB656738UI ComponentsStyle issues with Additional Comments field and Activity Formatter display
KB0621479PRB820893UI ComponentsThe user preference type true | false is causes issues when capitalized
KB0598890PRB716032UI ComponentsUser preferences such as my_home_navigation_page and related_list_timing are incorrectly being set to false, breaking homepages and related lists
KB0549804PRB630133WorkflowIn list view, task.stage breaks UI rendering and throws a "jQuery is not defined" error when using UI11

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Article Information

Last Updated:2017-06-30 07:01:03
Published:2017-03-27