191 views

Description

Admins cannot change the default priority value on the incident table due to a dictionary db override record.

Steps to Reproduce

  1. On a pre-Helsinki instance, incident priority value is set to 4.
  2. Open a new incident record and observe the form displays Priority = 4, as expected.
  3. Upgrade to Helsinki.
  4. Open a new incident record and observe the form displays Priority = 5 as the default value even though the default value is still set to 4.

Workaround

Create an incident on HI and tech support can assist with correcting the incorrect default priority. There is currently no known workaround for this issue. You can subscribe to this known error article (click the Subscribe button at the top of the article) to receive notifications when more information is available. 


Related Problem: PRB706709

Seen In

Geneva Patch 1 Hot Fix 8
Helsinki
Helsinki Patch 0 Hot Fix 1
Helsinki Patch 1
Helsinki Patch 3 Hot Fix 3

Fixed In

Istanbul

Associated Community Threads

There is no data to report.

Article Information

Last Updated:2017-04-06 08:37:59
Published:2016-09-17