Helsinki Patch 4: Known Errors

This article presents notable known errors in Helsinki Patch 4, grouped by serverity and organized by category. Not all known errors appear on this page. Click the link in the Article column to view details about each known error. To view other families and versions, see the Known Error Portal.

Note: The severity level does not indicate the order in which issues will be fixed, which is determined by a combination of variables.

To view the release notes for this release family, see Helsinki Release Notes.

Severity 1

The following table lists notable Severity 1 known errors in this patch.

KB0597327 PRB703022 Authentication LDAP requests fail after upgrade to Helsinki
KB0598789 PRB719336 Cloud Management Application Amazon Web Services (AWS) describeImages probes can cause nodes to run out of memory when processed
KB0597507 PRB709421 Import / Export Import Set Deleter job causing instances to run low or out of memory, causing performance issues on the affected node
KB0594678 PRB674257 Persistence Changes on Dictionary Field Type of glommed field on one of the extending tables is changing the database field type instead of changing the sys_storage_alias
KB0549424 PRB604427 Persistence Creating a UNIQUE index via the UI with online alter enabled corrupts the table if the data is not unique
KB0597661 PRB711226 Persistence Database pool sweeper job causes hanging database connection
KB0563680 PRB655488 Security Customers using the SSLv3 protocol or the RC4 cipher will experience broken integrations when upgraded to Java 1.6.0_101 or 1.8.0_40
KB0598198 PRB684790 Usage Analytics UsageAnalytics Count Persistor scheduled job can cause out of memory when processing certain count config definitions
KB0598416 PRB713556 User Interface (UI) Using AMB Client on the parent frame from the contained frame causes a memory leak in IE11

Severity 2

The following table lists notable Severity 2 known errors in this patch.

KB0598203 PRB649671 Authentication Digest Authentication is not functioning as expected via the Multi-SSO configuration
KB0584687 PRB661284 Authentication Error using Sign AuthnRequest with Multi-Provider SSO
KB0598210 PRB658875 Authentication SubjectConfirmationData mismatch - SAMLRequests generated within seconds of each other
KB0597754 PRB678868 Chat Connect conversation (in full view) can cause requests to flood the default semaphore queue and cause other requests to be rejected on the affected node (429 errors)
KB0598797 PRB663054 Cloud Management Application AWS Discovery fails to discover images in US regions
KB0552017 PRB633783 Content Management System (CMS) Adding multiple iFrames to a CMS page causes the pages scroll bar to explode causing unwanted white space
KB0551168 PRB614862 Content Management System (CMS) CMS site 'Search page' not overriding the Content Configuration 'Search page' when using the Search Results (Global) content block
KB0551891 PRB614919 Content Management System (CMS) Continue Shopping button in Edit Cart screen partially cut off
KB0546757 PRB619719 Content Management System (CMS) Domain separated CMS login and homepages are directing users to invalid pages
KB0538576 PRB600914 Content Management System (CMS) iFrame page is scrolling indefinitely when trying to edit ESS pages
KB0598086 PRB649261 Content Management System (CMS) In a new portal, the search text box in the search results page redirects to the base system portal
KB0552071 PRB648291 Content Management System (CMS) Vertical scroll bars are overlaid and overlapped on incident form in CMS on IE
KB0598072 PRB621276 Content Management System (CMS) When using a UI Macro to call an iFrame for kb_find.do on CMS, Search field does not display
KB0595656 PRB683856 Customer Service Management The Special Handling Notes are displayed with an HTML tag
KB0540905 PRB606205 Email Emails render with Global domain display values for choice list labels
KB0598246 PRB718569 Email Notification preferences not loading in Firefox
KB0598128 PRB659932 Filters Workflow activity Condition Builders allow selecting catalog item Variables, which then do not evaluate correctly
KB0598025 PRB706117 HR Service Management HR demo data defaults are reactivated and overwrite customizations upon upgrade
KB0596143 PRB674142 Import / Export Export to Excel fails if one of the columns is currency
KB0598748 PRB722971 Import / Export Journal fields "Additional comments" and "Work notes" cannot be exported in report
KB0594675 PRB639271 Import / Export The com.glide.loader.verify_target_field_size property does not work for web service import sets
KB0597848 PRB632390 Import / Export The sys_update_version table grows excessively due to XML-based imports
KB0594839 PRB673036 JS/HTML Editor Unable to access catalog items via reference icon on Catalog Client Script form
KB0550026 PRB626640 Knowledge Management "Disable category editing" allows category editing when category picker is used from a new kb_knowledge record
KB0596356 PRB666185 Knowledge Management File parsing error when trying to import a Word document into Knowledge
KB0596411 PRB692248 Knowledge Management Knowledge Browse page does not show articles if the category selected has more than 160 nested subcategories
KB0550121 PRB629834 Knowledge Management Knowledge search is hardcoded to ignore search terms with fewer than 3 characters
KB0598836 PRB725047 Lists Switching between date comparison filters does not add a condition to the query string
KB0584332 PRB667446 Memory: Heap Space Export of a large amount of image data to PDF causes export error, performance degradation, or crash
KB0598819 PRB709002 Mobile Caller information is not saved on the mobile app when creating a new incident
KB0598367 PRB696721 Mobile On the Mobile app, when Assignment Group is cleared, Assigned To does not return records
KB0597602 PRB711960 ODBC Disk cache error: Field length:93238 exceeds maximum limit of 65535
KB0550658 PRB627015 On-call Scheduling OnCallRemindersNG().getNumberOfDaysTillNextRotation() function returning incorrect number of days when it spans a daylight savings change
KB0584330 PRB667646 Performance Analytics Application Paging arrows are not visible on Performance Analytics dashboards
KB0598353 PRB661427 Project Management Move child PROJTASKs between 2 projects does not recalculate Percent Complete properly for both parent projects
KB0598361 PRB659301 Project Management new Parent project task does not reflect parent percent complete when existing project task 100% complete is added to it
KB0610433 PRB710680 Project Management Program and Portfolio manager roles get Access Denied error when trying to access Program and Portfolio workbench modules
KB0598187 PRB668806 Project Portfolio Management Cannot list edit related list if the Related List Loading option 'After Form Loads' or 'On-demand' is selected
KB0596724 PRB660102 Reporting When a report saves for the first time, the groups and users in the sharing options are not saved
KB0598175 PRB663869 Server Side Scripting EmailLogger is not available in global scope in Geneva
KB0562870 PRB656274 Server Side Scripting Excessively large script may cause Rhino to generate more Java byte code than is allowed by the Java specification
KB0551977 PRB649908 Service Catalog Advanced reference qualifier does not use 'current' correctly on catalog task form when first loaded
KB0551374 PRB636980 Service Catalog Blank screen after clicking "Proceed to Checkout" on two-step shopping cart page when a catalog item or variable question contains an ampersand
KB0540605 PRB605683 Service Catalog Catalog item search within CMS not functioning properly
KB0594575 PRB664557 Service Catalog Catalog UI policies are not applying to variables in a RITM / Catalog Task variable editor when read-only
KB0596179 PRB686241 Service Catalog Catalog UI policy on a new variable on a catalog item causes error on existing request items without the new variable
KB0562895 PRB655728 Service Catalog More information tag on Service Catalog Variables turns HTML into escaped text
KB0562895 PRB663858 Service Catalog More information tag on Service Catalog Variables turns HTML into escaped text
KB0596361 PRB615579 Service Catalog Service Catalog "Select Box" variable Choice Table/Choice Field sys_choice entries are cached and not updated
KB0598348 PRB657894 Service Catalog The TASK table and the Catalog Task use the same numbering prefix, which causes number duplication
KB0547541 PRB587829 Service Level Agreement (SLA) SLA preventing email from being processed for new notifications running on "Send when record is inserted or updated"
KB0598347 PRB704167 Software Asset Management SAM Counter performance issues in cleanupInstalls()
KB0539465 PRB589895 Team Development Record name field disappears when using 'Filter Out' in in the Local Changes list in Team Development
KB0597466 PRB659934 User Interface (UI) Accessing a public report from type List deletes the default record of the report table from sys_ui_list, causing the default list for a table to revert to its system-generated version
KB0610429 PRB720998 User Interface (UI) Activity stream does not load if relationship changes are in the feed and modifications were made by an invalid or nonexistent user
KB0610274 PRB710758 User Interface (UI) Editing a report definition and expanding child tables is slow and delayed
KB0610426 PRB670873 User Interface (UI) Extended tables display work notes above comments regardless of the order indicated in the form layout
KB0596844 PRB701555 User Interface (UI) Helsinki condition builder in the rule base of an order guide for a clause of "is different" is saved as "SAMEAS"
KB0596992 PRB705910 User Interface (UI) Icons are wrong after upgrading, as the server always sends a '304 Not Modified' response even when the icon font has actually changed
KB0534762 PRB585707 User Interface (UI) In form sections issue, broken relationships between [sys_ui_section] and [sys_ui_form_section] records cause forms to not load
KB0583974 PRB655338 User Interface (UI) Inconsistent placement of Additional Comments and Work Notes fields (activity stream) in UI16
KB0549987 PRB626878 User Interface (UI) Reference fields made read-only using UI Policy or Client Script can still be edited using the lookup icon
KB0598488 PRB713397 User Interface (UI) Safari 10.0.1 redirects users to UI11
KB0610309 PRB668079 User Interface (UI) SLAs on Requested Item table fail when using a variable set
KB0564331 PRB656738 User Interface (UI) Style issues with Additional Comments field and Activity Formatter display
KB0598890 PRB716032 User Interface (UI) User preferences such as my_home_navigation_page and related_list_timing are incorrectly being set to false, breaking homepages and related lists
KB0597526 PRB697039 User Interface (UI) When using List v3, the iFrame does not resize correctly for content pages with list of records
KB0598896 PRB689186 User Interface (UI) With List v3, the sys_user table list fails to load if the name field starts with a dot followed by a space
KB0549804 PRB630133 Workflow In list view, task.stage breaks UI rendering and throws a "jQuery is not defined" error when using UI11

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Article Information

Last Updated:2017-01-10 15:28:37