After adding a pdf attachment to a Visual Task Board, the ppt icon is shown with the file instead of the pdf icon.

Steps to Reproduce


  1. Ensure that you have a Visual Task Board created and available.
  2. Navigate to Incident > Open.
  3. Open an incident record.
  4. Click the Additional options icon  and select Add to Visual Task Board.
  5. Open the Visual Task Board.
  6. Click on the incident card.
  7. Drag and drop a pdf file to the incident card.
    Note that on the right side, the added pdf file has the ppt icon.



There is no known workaround for this issue. If you are able to upgrade, review the Fixed In field below to determine the versions that have a permanent fix. You can also subscribe to this known error article (click Subscribe button at the top of the article) to receive notifications when more information is available about this issue.

Related Problem: PRB712100

Seen In

Geneva Patch 7

Fixed In


Associated Community Threads

There is no data to report.

Article Information

Last Updated:2019-05-21 11:31:26