Alert rules cause incidents to be automatically created and associated to a closed alert.

Steps to Reproduce

  1. Navigate to Event Management > Alert Rules.

  2. Create a new alert rule.

    1. Configure the required filter.
    2. Mark Auto Open as true and choose the task type.
    3. Save the alert rule.

    The alert rule runs on the insert of a new alert and on any update of an existing alert. The alert rule runs on closed alerts as well, so a new incident may be created and associated to a closed alert.




Add to the alert rule the following condition: State is not Closed

Related Problem: PRB711443

Seen In

Fuji Patch 12 Hot Fix 1
Helsinki Patch 3

Fixed In

Geneva Patch 10
Helsinki Patch 6

Associated Community Threads

There is no data to report.

Article Information

Last Updated:2017-02-23 10:16:48