Steps to Reproduce
Navigate to Event Management > Alert Rules.
Create a new alert rule.
- Configure the required filter.
- Mark Auto Open as true and choose the task type.
- Save the alert rule.
The alert rule runs on the insert of a new alert and on any update of an existing alert. The alert rule runs on closed alerts as well, so a new incident may be created and associated to a closed alert.
Add to the alert rule the following condition: State is not Closed
Related Problem: PRB711443