The characters "\n" in a user ID prevents the Assigned to field from being populated in the Help the Help Desk application. An example of a user name that causes this issue is "abc\nsmith."

Steps to Reproduce

  1. Set up a User ID that contains \n.
    For example: "abc\nsmith."
  2. Run Help the Help Desk using this account. 
  3. Open the record for the computer.
    The Assigned to field is empty. It should contain the user name.


Do not use \n in user names.

Related Problem: PRB711087

Seen In

Geneva Patch 7

Associated Community Threads

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Article Information

Last Updated:2020-11-16 09:56:54