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The Assigned To field for a computer is empty in the Help the Help Desk application if the username contains \n - Known Error
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  • The Assigned To field for a computer is empty in the Help the Help Desk application if the username contains \n
KB0597569

The Assigned To field for a computer is empty in the Help the Help Desk application if the username contains \n


732 Views Last updated : Apr 7, 2024 public Copy Permalink
KB Summary by Now Assist

Description

The characters "\n" in a user ID prevents the Assigned to field from being populated in the Help the Help Desk application. An example of a user name that causes this issue is "abc\nsmith."

Steps to Reproduce

  1. Set up a User ID that contains \n.
    For example: "abc\nsmith."
  2. Run Help the Help Desk using this account. 
  3. Open the record for the computer.
    The Assigned to field is empty. It should contain the user name.

Workaround

Do not use \n in user names.


Related Problem: PRB711087

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