Performance Analytics widgets break when 'Show target' option is selected, and scorecards do not appear.

On upgraded instances with more than 32 targets already set, scorecards and widgets can be broken because the instance is using a sorting method for the targets that does not account for the second level breakdown targets.

This issue can occur on instances prior to Helsinki that use Java 8.

Steps to Reproduce

  1. On an instance with more than 32 targets already set, navigate to Performance Analytics > Dashboards.
    Note that certain widgets do not appear.
  2. Navigate to Logs > Errors.
    The error message "Comparison method violates its general contract" is displayed.


Do one of the following:

  • Ensure that less that 32 targets are active. Disable additional targets by setting the target Active field to false.
  • On the widget Display settings tab for the Time Series widgets that do not appear in the dashboards, clear the Show target option.

If this issue occurs on an instance prior to Helsinki that uses Java 8, either upgrade the instance to Helsinki or later or downgrade Java to Java 6.

Related Problem: PRB666470

Seen In

Fuji Patch 13 Hot Fix 2
Geneva Patch 4
Geneva Patch 6 Hot Fix 2
Geneva Patch 8 Hot Fix 1
Geneva Patch 9

Fixed In

Fuji Patch 13 Hot Fix 4
Geneva Patch 11

Associated Community Threads

There is no data to report.

Article Information

Last Updated:2017-03-22 02:39:21