Istanbul Patch 6b: Known Errors

This article presents notable known errors in Istanbul Patch 6b, grouped by severity and organized by category. Not all known errors appear on this page. Click the link in the Article column to view details about each known error. To view other families and versions, see the Known Error Portal.

Note: The severity level does not indicate the order in which issues will be fixed, which is determined by a combination of variables.

To view the release notes for this release family, see Istanbul Release Notes.

Severity 1

The following table lists notable Severity 1 known errors in this patch.

KB0597327PRB703022AuthenticationLDAP requests fail after upgrade to Helsinki
KB0621611PRB673936EmailInbound email attachments are not working as expected
KB0594678PRB674257PersistenceChanges on Dictionary Field Type of glommed field on one of the extending tables is changing the database field type instead of changing the sys_storage_alias
KB0598416PRB713556UI ComponentsUsing AMB Client on the parent frame from the contained frame causes a memory leak in IE11

Severity 2

The following table lists notable Severity 2 known errors in this patch.

KB0634595PRB1058467Asset ManagementWhen Discovery and SCCM are operating together, the SCCM import creates duplicate Discovery model records
KB0598203PRB649671AuthenticationDigest authentication is not functioning as expected via the Multi-SSO configuration
KB0622300PRB933587ChatCMS Chat Legacy "Not available" message is not showing when Schedule is out of hours
KB0597754PRB678868ChatConnect conversation (in full view) can cause requests to flood the default semaphore queue and cause other requests to be rejected on the affected node (429 errors)
KB0635680PRB741898ChatEnable agents to create a record off a chat after a conversation is closed
KB0635021PRB1116898DiscoveryIf a pattern with '&' in its name is created all the patterns on mid are deleted.
KB0598386PRB674191DiscoveryThe Model Name and Manufacturer fields are switched
KB0622288PRB808426DiscoveryWhen Windows Server 2016 is discovered, it is incorrectly classified as a Computer CI
KB0623414PRB1059048Domain SupportWhen users are assigned to 200 or more groups, the instance can become slow
KB0621602PRB627055EmailEmojis which are four byte UTF8 cause email to be truncated in database
KB0635917PRB1100030EmailEvent Queue Critical - email.read events delay caused by RecordLocatorStrategy.java:223
KB0634466PRB994630Filter Builderlist v2: unable to add an 'and' filter condition in related lists and catalog list collectors
KB0551166PRB624607Forms and FieldsPossible to click "Submit" button multiple times when creating a record
KB0622130PRB924635Forms and FieldsPresence/Live Forms - Real-time updated checkbox, choice, perhaps other types of fields does not save properly
KB0623810PRB1073350Import / ExportSlow business rule 'Set synchronous import set' due to non-indexed sort in setImportSetRow function to retrieve next row number
KB0597848PRB632390Import / ExportThe sys_update_version table grows excessively due to XML-based imports
KB0597531PRB705325Import / ExportXML export does not use streaming when sys_target is empty
KB0635855PRB1173149Knowledge ManagementAllow all forms of search to return knowledge articles irrespective of language as long as there is a keyword match in that language
KB0550121PRB629834Knowledge ManagementKnowledge search is hardcoded to ignore search terms with fewer than 3 characters
KB0596412PRB660783Knowledge ManagementVertical scroll bar is not enabled for $knowledge.do inside iframe in ESS portal
KB0595205PRB624982Language and TranslationsTranslated decimal field does not convert dot to comma
KB0635225PRB1158535ListsIn Jakarta, setting the property 'glide.ui.escape_all_script' to 'false' causes issues with List v2 pagination and context menu
KB0550658PRB627015On-call SchedulingOnCallRemindersNG().getNumberOfDaysTillNextRotation() function returning incorrect number of days when it spans a daylight savings change
KB0551938PRB634397Open Database Connectivity (ODBC)ODBC driver fails to get data or connect when invoking multiple or parallel connections
KB0635660PRB1095142OrchestrationWhen custom workflow activity is published more than once and then transferred via update set, the activity will not show up in the workflow editor because the publish field is set to "false."
KB0597727PRB712728Performance AnalyticsDetailed Scorecard scores not displaying the correct formatting
KB0635475PRB964769Performance AnalyticsPerformance Analytics data collection jobs cause nodes to run out of memory (originally PRB650867)
KB0598576PRB723876Performance AnalyticsWhen removing breakdown from a workbench, supporting indicators do not reset
KB0635736PRB1057238Performance AnalyticsWorkbench widget crashes on IE11 (PA Dashboards, Service Portal)
KB0598768PRB712086Performance AnalyticsWorkbench widget shows values as 0 for an indicator with the Unit set to Time
KB0623275PRB1028261PersistenceAdding a new column to very large tables with a default value can take an extremely long time.
KB0621591PRB832997PersistenceCopy from String (Full-UTF8) to String causes data truncation if content contains Unicode
KB0551305PRB645540PersistenceCustomization of a base system choice list for a field on extended table may be overwritten by an upgrade
KB0623236PRB672996PersistenceRe-parenting of cmdb_ci to cmdb during upgrade to Geneva can cause data loss on custom unique index cmdb_ci(serial_number, model_id)
KB0622432PRB704793Platform PerformanceWhen using UI16 in IE, the application navigator (left nav) is blank - it loads continuously or does not load
KB0623489PRB1079599Project ManagementMSP 2016 not supported in import
KB0610433PRB710680Project ManagementProgram and Portfolio manager roles get Access Denied error when trying to access Program and Portfolio workbench modules
KB0598187PRB668806Project Portfolio ManagementCannot list edit related list if the Related List Loading option 'After Form Loads' or 'On-demand' is selected
KB0623106PRB741934ReportingPA - Changing language from English affects the monthly order in reports containing three data sets.
KB0549810PRB622983ReportingScheduled report did not generate chart in PDF file
KB0596724PRB660102ReportingWhen a report saves for the first time, the groups and users in the sharing options are not saved
KB0621732PRB668581Service Catalog'Price if checked' and 'Recurring price if checked' fields are Decimal type, preventing the use of multi-currency for check box catalog variables
KB0635037PRB1040411Service CatalogATF: Users are unable to set the values to the variables in Record Producer and Catalog Items
KB0594575PRB664557Service CatalogCatalog UI policies are not applying to variables in a RITM / Catalog Task variable editor when read-only
KB0562895PRB655728Service CatalogMore information tag on Service Catalog Variables turns HTML into escaped text
KB0562895PRB663858Service CatalogMore information tag on Service Catalog Variables turns HTML into escaped text
KB0610420PRB652351Service CatalogService Catalog RITM records are intermittently created without their variables
KB0598348PRB657894Service CatalogThe TASK table and the Catalog Task use the same numbering prefix, which causes number duplication
KB0565514PRB650795Service CatalogWhen a base system (out of box) Service Catalog item (sc_cat_item) or category (sc_category) form is updated, the updates are not visible on other app nodes without performing a cache flush
KB0547541PRB587829Service Level Agreement (SLA)SLA preventing email from being processed for new notifications running on "Send when record is inserted or updated"
KB0634426PRB1003371Service Level Agreement (SLA)SLA retroactive start/pause - Incorrect timing calculation when attaching a Task SLA that is in a Paused stage at the time of attaching
KB0622179PRB832751Service MappingUnder certain circumstances, Discovery processing is very slow or stuck [re-computation takes up all worker threads starving out discovery sensor processing]
KB0610585PRB716958Service PortalIE11 Memory consumption issue in Service Portal
KB0539465PRB589895Team DevelopmentRecord name field disappears when using 'Filter Out' in in the Local Changes list in Team Development
KB0610429PRB720998UI ComponentsActivity stream does not load if relationship changes are in the feed and modifications were made by an invalid or nonexistent user
KB0635412PRB1107867UI ComponentsDomain picker breaking on upgrade if instance does not contain UI16 plugin (UI15 only)
KB0610426PRB670873UI ComponentsExtended tables display work notes above comments regardless of the order indicated in the form layout
KB0564331PRB656738UI ComponentsStyle issues with Additional Comments field and Activity Formatter display
KB0621479PRB820893UI ComponentsThe user preference type true | false is causes issues when capitalized
KB0598890PRB716032UI ComponentsUser preferences such as my_home_navigation_page and related_list_timing are incorrectly being set to false, breaking homepages and related lists
KB0622836PRB956239User Experience EngineeringAdding special characters to a UI page causes display errors when the page is shown as standalone
KB0549804PRB630133WorkflowIn list view, task.stage breaks UI rendering and throws a "jQuery is not defined" error when using UI11
KB0598352PRB675174WorkflowManually translated workflow stages are not being reflected on RITM Stage field by default
KB0634377PRB1084321WorkflowSlow performance on sc_req_item lists with "Stage" column or window hangs in Service Catalog because of workflow sequence generation when a version still contains pipes "|" in the sequence fields

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Last Updated:2017-09-28 09:19:47