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Description The job for the Planned Maintenance Nightly Run queries the sm_m2m_maint_plan_to_record table and queries it based on the next_run_time field, comparing it to the gs.endOfToday(). If a record is retrieved, the code always generates a new wm_order record, even if this record has already been processed for that month and generated a wm_order for the necessary Due day of month and Run time. If the sm_schedule record is trigger of duration, and trigger_type is monthly or annually, and we ...

Description The navigator in UI16 does not change font according to the system property css.base.font-family. Steps to Reproduce 1. Login as administrator using the new UI16. 1. Change the system property "css.base.font-family" to "Arial". 2. Refresh the instance homepage to reload the navigator. Observe the font used stays as Source Sans Pro. Workaround After carefully considering the severity and frequency of the issue, and the cost and risk of attempting a fix, it has been decided to not address ...

Description The auto-install of the Performance Analytics Content Pack for Cloud Resources plugin when com.snc.cloud.core is installed affects the performance if the cloud resources count is high on the customer's instance. Hence disabling the auto-install Steps to Reproduce Remove auto-install of Cloud Resource Dashboard plugin when com.snc.cloud.core is installed The auto-install of the plugin can affect the performance if the cloud resources count is high on the customer's instance. Hence disable ...

Description Orphaned records (records associated with an invalid sys_class_name) cause lists to stop rendering and break page functionality. See attached screenshot for details on issues that occur. Reproducible in all versions of the platform. Steps to Reproduce Log in to the base system instance. Import the attached XML file. Navigate to cmdb_ci.list (purposely made an orphan by setting sys_class_name to "broke") Sort by Name descending. Note that only one record displays, there is no pagination, ...

Description For a release that follows a stage-based process, we have identified and fixed an issue with the phase timeline display that was observed only on the last day of the month (as shown in the below image). The fix for this issue will be available in the upcoming November release (Digital Product Release v1.3).Please note that this issue is limited to the user interface (UI) only and does not impact the release or its associated workflows. You can navigate through the phases using the Next ...

Description While going through the "guided setup" for Event Management and up to the last step which is "View Dashboards". When we press the 'Configure' button and it attempts to take to a pa dashboard but the dashboard doesn't exist. We get the message: "Can't display this dashboard. The dashboard with ID 486c0a8767010300e0c682ed2685efe8 was not found." Steps to Reproduce Navigate to : All-> Performance analytics->Guided setup Select Event Management, Goto "View Dashboards" and click on Configure ...

Description Unable to impersonate a user in mobile app if the User ID contains '\' Steps to Reproduce 1. In an instance change the User ID of user to a value that contains '\' EX: Change "abel.tuter" to "\abel.tuter" or Change "abraham.lincoln" to "abraham.\lincoln" 2. Login as an admin on the phone with the latest Mobile Apps. (i.e - From 11.5 Onwards.) 3. Now Impersonate any of the above 2 users( i.e - Abel Tuter or Abraham Lincoln ) in the Now or Agent Mobile app. 4. Observe the error - "Impersonation ...

Description If the user language is hebrew and in the related list he wants to edit the first item on the right column of the related list then he faces an issue due to scroll and on click event. Steps to Reproduce 1. Go to any Jakarta patch 8 instance. 2. change the language to Hebrew. (Install the hebrew language ) 3. Go to incident_list.do and open any exisitng incident. 4. Scroll down to the related list. 5. Add some columns in the related list and see that scroll appears in it. 6. Edit the first ...

Description After an instance upgrade with an invalid language in glide.sys.language some table labels get corrupted. After the upgrade, the system localization is incorrect, and different labels are found duplicate and present a plural entry of "s": Steps to Reproduce This can be reproduced in a number of ways, here are some examples: Go to the list view of any table, such as Incident. The table name will just show 's' instead of incident. Open the form view of any task. Click on Configure....All. ...

Description Many customers has wrong across product downgrade rights, like CIS -> WS. New Xanadu customers are allowed to add downgrade rights across products, for upgraded customers, they need to upgrade to Xanadu Patch 3 or later version to get this feature. Corrupted data should be deactivated before adding new across downgrade rights. Steps to Reproduce There read audit on entitlements with cross products downgrade came back, there are 950 instances with problematic entitlement downgrades: Some ...