Steps to Reproduce
On an open Service Catalog request, add an ESS user (such as Joe Employee) as an approver.
Log in as the ESS user and navigate to Self-Service > My Approvals.
Note that you are unable to approve or reject any of the records by right-clicking on a record or selecting a record and choosing Approve/Reject from the bottom drop-down list.
Click the approver record associated with the request from Step 1.
Note that as the user, you are unable to see items associated with the request. (See attached screenshot.)
Also note that there is no Approve or Reject option on the form.
If you have access to the sys_app_module, activate the Self-Service->My Approvers module and remove the maint role. This adjustment enables ESS users to see the My Approvers module.
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Related Problem: PRB671497