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Reference Icon does not show in Reference View list - Known Error
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KB0596987

Reference Icon does not show in Reference View list


5219 Views Last updated : Jan 3, 2025 public Copy Permalink
KB Summary by Now Assist

Description

In a Reference View list, the reference icon does not appear next to new reference field.

 

Steps to Reproduce

  1. Navigate to Incident > All.
  2. Open an incident record.
  3. Check that the location field is on the form. (If it is not, add the field).
  4. Right-click on the Location field label and select Configure Dictionary.
  5. In the Attributes field, remove tree_picker=true.
  6. Click Update.
  7. Next to the Location field, click the Lookup using list icon  (magnifying glass).
  8. Click New.
    The New record [Reference List view] popup window appears.

    New Location record form

  9. Click on the Additional actions icon .
  10. Select Configure > Form layout.
  11. In Create new field, add a new field:
    • Name: u_country
    • Type: Reference
    • Table to reference: Location [cnm_location]

      Create new reference field u_country

  12. Click Add.
  13. Click Save.
  14. Click Close.
    The New record [Reference List view] popup window appears again. The reference icon should appear next to the new reference field named u_country, but it does not.
  15. In the Application Navigator, type cmn_location.list in the Filter navigator text box.
  16. Press the enter or return button on your keyboard.
  17. Click on the Additional actions icon .
  18. Select Configure > Form layout.
  19. Add the new reference field named Country(u_country).
  20. Click Save.
    The field does show the reference icon. The issue only appears in Reference List view.

Workaround

This behaviour is expected and will not be changed. By design the [sys_ref_list] view does not support a reference icon, because its use would lead to open a further popup within a popup, which can not be supported.

 


Related Problem: PRB705195

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