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Description

For a List type variable (in the sys-dictionary), when the choice type "Dropdown without --None-- (must specify a default value)" is selected and a default value set, the form still shows the '-- None --' option in the list along with other choice values. Multiple choices should be selectable without the '-- None --' option in the choices list.

Steps to Reproduce

  1. Navigate to System Dictionary > Dictionary.
  2. Click New.
  3. Create a record with the following values:
    • Table: incident
    • Type: List
    • Column label: List1
    • Column name: list1
    • Max length: 100
  4. In the Choice List Specification tab or section, set Choice to Dropdown without --None-- (must specify an default value).
  5. In the Default Value tab or section, set Default Value to 1.
  6. Right-click in the header bar and select Save.
  7. In the Choices related list, click New.
  8. Create a record with the following values:
    • Label = L1
    • Value = 1
  9. Click Submit.
  10. Click New again.
  11. Create a record with the following values: 
    • Label = L2
    • Value = 2
  12. Click Submit.
  13. Click Update.
  14. Check the list variable in the incident form by navigating to Incident > Create New.
  15. On the form, locate the new field named List1.
    Note that the List1 field shows the default value 1
  16. Click the lock icon to open the field.
  17. In the choices list, click the arrows to open the list.



    Note that the list contains -- None --, L1, and L2. The list should not show -- None -- because the Dropdown without --None-- (must specify a default value) choice type was selected in step 4.

Workaround

After carefully considering the severity and frequency of this problem, and risk of attempting a fix, it has been decided to not address this issue in any current or future releases. We do not make these decisions lightly, and we apologise for any inconvenience.


Related Problem: PRB698759

Seen In

Fuji Patch 12 Hot Fix 1
Geneva Patch 4
SR - IRM - Audit Management - New York 2019 Q3
SR - IRM - GRC Profiles - Madrid 2019 Q2
SR - IRM - GRC Workbench - New York 2019 Q3
SR - IRM - Policy and Compliance - Madrid 2019 Q2
SR - IRM - Risk Management - New York 2019 Q3
SR - Security - Integration Framework - Madrid 2019 Q2
SR - Security - Support Common - Madrid 2019 Q2
SR - Security - Support Orchestration - Madrid 2019 Q2
SR - SIR - Security Incident Response - Madrid 2019 Q2
SR - SIR - Store SecOps Setup Assistant - Madrid 2019 Q2
SR - SIR - Store Threat Core - Madrid 2019 Q2
SR - SIR - Store Trusted Security Circles Client - New York 2019 Q3
SR - VR - Qualys - New York 2019 Q3
SR - VR - Vulnerability Response - New York 2019 Q3

Associated Community Threads

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Article Information

Last Updated:2020-07-09 15:35:34
Published:2020-06-26