When you place the Knowledge Search Widget and Knowledge Search Results block on a new page, the drop-down list for the knowledge search widget does not disappear after selecting a value.

Steps to Reproduce

  1. Load the attached kb_search_test.xml file.
    This file contains a simple CMS page with the Knowledge Search Widget and the Knowledge Search Results blocks.
  2. Navigate to Content Management > Pages.
  3. Select the KB Test page.
  4. in Related Links, click View Page.
  5. In the Search text box, type Email and press Enter.
  6. In the Search text box, type Email Server and press Enter.
  7. Exit out of the page.
  8. Go back.
  9. Click View Page again.
  10. In the Search text box, type Email.
  11. Select either of the values in the resulting drop-down list


There is no known workaround for this issue. If you are able to upgrade, review the Fixed In field below to determine the versions that have a permanent fix. You can also subscribe to this known error article (click Subscribe button at the top of the article) to receive notifications when more information is available about this issue.

Related Problem: PRB592460

Seen In

Calgary Patch 2 Hot Fix 5

Associated Community Threads

There is no data to report.

Article Information

Last Updated:2019-05-21 11:31:32