Skip to page contentSkip to chat
ServiceNow support
    • Community
      Ask questions, give advice, and connect with fellow ServiceNow professionals.
      Developer
      Build, test, and deploy applications
      Documentation
      Find detailed information about ServiceNow products, apps, features, and releases.
      Impact
      Accelerate ROI and amplify your expertise.
      Learning
      Build skills with instructor-led and online training.
      Partner
      Grow your business with promotions, news, and marketing tools
      ServiceNow
      Learn about ServiceNow products & solutions.
      Store
      Download certified apps and integrations that complement ServiceNow.
      Support
      Manage your instances, access self-help, and get technical support.
Legacy Calendar report does not preserve highlighted option after updating a record - Known Error
  • >
  • Knowledge Base
  • >
  • Known Error (Knowledge Base)
  • >
  • Legacy Calendar report does not preserve highlighted option after updating a record
KB0596895

Legacy Calendar report does not preserve highlighted option after updating a record


594 Views Last updated : Apr 7, 2024 public Copy Permalink
KB Summary by Now Assist

Description

When navigating to a record from a calendar report that has a highlighted section, updating that record returns to the calendar report with no highlighting.

 

Steps to Reproduce

  1. Navigate to Reports > View / Run.
  2. Open the Change Calendar report.
  3. Click Approved to highlight the changes.
  4. Click the link in the report to open a change record.
  5. Click Update.
    The report appears, but the highlights do not. 

Workaround

This was expected behaviour in the legacy calendar. It has been fixed in Istanbul and onwards, where the new calendar preserves the chosen highlight option.
 
The workaround on the old calendars in earlier releases is to open the record in a new tab, do the changes there and save. The former tab with the calendar is then still on the set highlight. With a refresh it will reflect the new highlights.
 

Related Problem: PRB674496

The world works with ServiceNow.

Sign in for more! There's more content available only to authenticated users Sign in for more!
Did this KB article help you?
Did this KB article help you?

How would you rate your Now Support digital experience?

*

Very unsatisfied

Unsatisfied

Neutral

Satisfied

Very satisfied

Very unsatisfied

Unsatisfied

Neutral

Satisfied

Very satisfied

What can we improve? Please select all that apply.

What are we doing well? Please select all that apply.

Tell us more

*

Do you expect a response from this feedback?

  • Terms and conditions
  • Privacy statement
  • GDPR
  • Cookie policy
  • © 2025 ServiceNow. All rights reserved.