The condition builder in the rule base of an order guide is saving conditions incorrectly. When a clause of "is different" is selected, it is saved as "SAMEAS."

Steps to Reproduce


  1. Log in to an affected instance and navigate to Service Catalog > Catalog Definitions > Order Guides.

  2. Select an order guide.

  3. In the Rule Base section, click New.

  4. Set a condition, for example, [company] [is different] From [] and click Submit.

    The condition is saved as SAMEAS.


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Related Problem: PRB701555

Seen In

Helsinki Patch 1
Helsinki Patch 2
Helsinki Patch 6

Associated Community Threads

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Article Information

Last Updated:2019-05-21 11:32:56