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Description

When connecting to NPM (network monitoring), SolarWinds events are not collected due to an error received in SolarWinds connector.

Steps to Reproduce

 

Configure the active connector instance to work against SolarWinds with an NPM-only environment. Each execution of the script will fail and no new events from SolarWinds will be pushed to the ServiceNow instance.

In addition, if SAM and NPM are both installed, events will successfully arrive to the ServiceNow instance but the fields Resource and Metric Name might be populated incorrectly.

Workaround

Note – This issue is resolved in Istanbul.

This Workaround applies only to Helsinki, so Geneva users must upgrade to Helsinki first.

Contact Customer Support and request to upload and activate the update set attached to PRB690140 on the relevant instance. This update set will update the SolarWinds script with the necessary functionality.


Related Problem: PRB690140

Seen In

Geneva Patch 3 Hot Fix 2
Geneva Patch 7
Helsinki Patch 1
Helsinki Patch 4

Fixed In

Istanbul

Associated Community Threads

There is no data to report.

Article Information

Last Updated:2018-02-05 06:35:06
Published:2017-06-09