In Service Portal, single line text length for Record Producers (variables) is limited to 40 characters.

Steps to Reproduce


  1. Navigate to Service Portal > Sevice Portal Home
  2. Under Can We Help You?, click Report an Issue.
  3. Start typing text in the Short Description field. 
    Note that you are limited to 40 characters.

You can also reproduce the issue outside the Service Portal by following these steps:

  1. Navigate to Service Catalog > Catalog.
  2. Click Can we help you?.
  3. Click Report an Issue.
  4. Start typing text in the Description field. 
    Note that you are limited to 40 characters.


There is no known workaround for this issue. If you are able to upgrade, review the Fixed In field below to determine the versions that have a permanent fix. You can also subscribe to this known error article (click Subscribe button at the top of the article) to receive notifications when more information is available about this issue.

Related Problem: PRB696962

Seen In

Helsinki Patch 0 Hot Fix 1
Helsinki Patch 2

Associated Community Threads

There is no data to report.

Article Information

Last Updated:2019-05-21 11:31:50