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Description

There are gaps between fields in the form when 'glide.ui.reference.readonly.clickthrough' property is set to 'true', or field attribute "readonly_clickthrough" to "true" . This issue doesn't occur if you are logged in as an admin / maint user.

Steps to Reproduce

  1. Set the glide.ui.reference.readonly.clickthrough system property to true.

  2. Impersonate an ITIL user.

  3. Open a closed incident record (for example, INC0000021 in the demo data).

    Note the gaps in the read-only Business service, Configuration item, and Assignment group fields.

     

 

 

Workaround

Use one of the following workarounds:

  • Set the glide.ui.reference.readonly.clickthrough system property to false.
  • Set the readonly_clickthrough field attribute to false or remove it.

 

 


Related Problem: PRB686986

Seen In

Fuji Patch 11
Helsinki Patch 2

Associated Community Threads

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Article Information

Last Updated:2018-04-10 03:06:01
Published:2016-08-01