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Gaps between fields in form when 'glide.ui.reference.readonly.clickthrough' property is set to true or or field attribute "readonly_clickthrough" to "true" - Known Error
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  • Gaps between fields in form when 'glide.ui.reference.readonly.clickthrough' property is set to true or or field attribute "readonly_clickthrough" to "true"
KB0596650

Gaps between fields in form when 'glide.ui.reference.readonly.clickthrough' property is set to true or or field attribute "readonly_clickthrough" to "true"


2932 Views Last updated : Apr 7, 2024 public Copy Permalink
KB Summary by Now Assist

Description

There are gaps between fields in the form when 'glide.ui.reference.readonly.clickthrough' property is set to 'true', or field attribute "readonly_clickthrough" to "true" . This issue doesn't occur if you are logged in as an admin / maint user.

Steps to Reproduce

  1. Set the glide.ui.reference.readonly.clickthrough system property to true.

  2. Impersonate an ITIL user.

  3. Open a closed incident record (for example, INC0000021 in the demo data).

    Note the gaps in the read-only Business service, Configuration item, and Assignment group fields.

     

 

 

Workaround

Use one of the following workarounds:

  • Set the glide.ui.reference.readonly.clickthrough system property to false.
  • Set the readonly_clickthrough field attribute to false or remove it.

 

 


Related Problem: PRB686986

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