There are gaps between fields in the form when 'glide.ui.reference.readonly.clickthrough' property is set to 'true', or field attribute "readonly_clickthrough" to "true" . This issue doesn't occur if you are logged in as an admin / maint user.

1. Set the glide.ui.reference.readonly.clickthrough system property to true.

2. Impersonate an ITIL user.

3. Open a closed incident record (for example, INC0000021 in the demo data).

   Note the gaps in the read-only Business service, Configuration item, and Assignment group fields.

    

   

 

 

Use one of the following workarounds:

• Set the glide.ui.reference.readonly.clickthrough system property to false.
• Set the readonly_clickthrough field attribute to false or remove it.