Description
There are gaps between fields in the form when 'glide.ui.reference.readonly.clickthrough' property is set to 'true', or field attribute "readonly_clickthrough" to "true" . This issue doesn't occur if you are logged in as an admin / maint user.
Steps to Reproduce
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Set the glide.ui.reference.readonly.clickthrough system property to true.
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Impersonate an ITIL user.
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Open a closed incident record (for example, INC0000021 in the demo data).
Note the gaps in the read-only Business service, Configuration item, and Assignment group fields.
Workaround
Use one of the following workarounds:
- Set the glide.ui.reference.readonly.clickthrough system property to false.
- Set the readonly_clickthrough field attribute to false or remove it.
Related Problem: PRB686986