Steps to Reproduce
On a change form, collapse all sections.
Upgrade to Eureka.
Notice that the top section on the change form does not appear.
Go to the User Preference table by typing sys_user_preference.list in the Filter navigator.
Create the filter [User][is][user with issue] AND [Name][starts with][collapse.section] and click Run.
Tip – To back up the records, right-click at the end of the breadcrumbs/filter line and choose Open new window. Right-click that header and choose Export > XML.
Delete the filtered records.
This action will expand all the records that were collapsed for the user at the next login.
Related Problem: PRB600423