Line breaks in string type description field do not appear in UI16.

Steps to Reproduce

The following steps use the incident activity formatter as an example.

  1. Open an instance and ensure that you are using UI16.
  2. Navigate to Incident > All.
  3. Open an incident record.
  4. Click the menu icon  and select Configure > Form Layout.
  5. Add the Description field.
  6. Do one of the following to configure the activity formatter and include the Description field:
    • Update the glide.ui.incident_activity.fields system property
    • Customize the fields on the activity formatter 
  7. Open a saved incident record.
  8. Add the following text to the Description field:
    'All work and no play make\n\n'
    'Jack a dull boy\n\n'
  9. Save the record.
    Note that the text you added in step 8 is presented in a single line in the activity formatter.
  10. Switch the user interface from UI16 to UI15.
  11. Open the record from step 7.
    Note that the text added in step 8 is displayed on two separate lines.


Create a custom field that is Journal type in place of the base system Description field that is String type.

Related Problem: PRB668424

Seen In

Eureka Patch 6
Fuji Patch 10
Fuji Patch 12 Hot Fix 1
Geneva Patch 3 Hot Fix 2
Geneva Patch 4
Geneva Patch 5
Helsinki Patch 1
Helsinki Patch 1 Hot Fix 1
Helsinki Patch 5
Helsinki Patch 9

Fixed In

Istanbul Patch 9
Jakarta Patch 3

Associated Community Threads

There is no data to report.

Article Information

Last Updated:2019-05-21 11:39:41