Turning off requested calendar invitations
The ServiceNow Change Request application can send pending changes to a user's Microsoft Outlook Calendar automatically via email. Depending on business requirements, users may not want the calendar invitations for change requests to have the ability to send a response to ServiceNow meeting invitations.
The Notify Change Calendar email notification sends calendar invitations when a change is created. The template change.calendar.integration is used to compose the email contents.
To turn this feature off:
Go to System Policy > Email > Templates.
Open the change.calendar.integration email template.
Change the value for RSVP to FALSE as follows:
Users will no longer see the response option in the received email invitation.