Skip to page contentSkip to chat
ServiceNow support
    • Community
      Ask questions, give advice, and connect with fellow ServiceNow professionals.
      Developer
      Build, test, and deploy applications
      Documentation
      Find detailed information about ServiceNow products, apps, features, and releases.
      Impact
      Accelerate ROI and amplify your expertise.
      Learning
      Build skills with instructor-led and online training.
      Partner
      Grow your business with promotions, news, and marketing tools
      ServiceNow
      Learn about ServiceNow products & solutions.
      Store
      Download certified apps and integrations that complement ServiceNow.
      Support
      Manage your instances, access self-help, and get technical support.
Turning off "Request Responses " in calendar invitations - Support and Troubleshooting
  • >
  • Knowledge Base
  • >
  • Support and Troubleshooting (Knowledge Base)
  • >
  • Turning off "Request Responses " in calendar invitations
KB0596327

Turning off "Request Responses " in calendar invitations


3292 Views Last updated : Mar 21, 2023 public Copy Permalink
KB Summary by Now Assist

Issue

 

The ServiceNow Change Request application can send pending changes to a user's Microsoft Outlook Calendar automatically via email. Depending on business requirements, administrators may not want the calendar invitations for change requests to have the ability to send a response to ServiceNow meeting invitations.

The Notify Change Calendar email notification sends calendar invitations when a change is created. The template change.calendar.integration is used to compose the email contents.

To turn this feature off:

  1. Go to System Notification → Emails → Templates

  2. Open the change.calendar.integration email template.

  3. Change the value for RSVP to FALSE as follows:

    Change:

    ATTENDEE;ROLE=REQ-PARTICIPANT;RSVP=TRUE:MAILTO:${to}

    to:

    ATTENDEE;ROLE=REQ-PARTICIPANT;RSVP=FALSE:MAILTO:${to}

  4. Click Update.

    Users will no longer see the response option in the received email invitation.

 

Please note that the above steps can not remove the recipient's RVSP controls and only disable the option to "Email organizer".


The world works with ServiceNow.

Sign in for more! There's more content available only to authenticated users Sign in for more!
Did this KB article help you?
Did this KB article help you?

How would you rate your Now Support digital experience?

*

Very unsatisfied

Unsatisfied

Neutral

Satisfied

Very satisfied

Very unsatisfied

Unsatisfied

Neutral

Satisfied

Very satisfied

What can we improve? Please select all that apply.

What are we doing well? Please select all that apply.

Tell us more

*

Do you expect a response from this feedback?

  • Terms and conditions
  • Privacy statement
  • GDPR
  • Cookie policy
  • © 2025 ServiceNow. All rights reserved.