Turning off requested calendar invitations

The ServiceNow Change Request application can send pending changes to a user's Microsoft Outlook Calendar automatically via email. Depending on business requirements, users may not want the calendar invitations for change requests to have the ability to send a response to ServiceNow meeting invitations.

The Notify Change Calendar email notification sends calendar invitations when a change is created. The template change.calendar.integration is used to compose the email contents.

To turn this feature off:

1. Go to System Policy > Email > Templates.

2. Open the change.calendar.integration email template.

3. Change the value for RSVP to FALSE as follows:

   Change:

   ATTENDEE;ROLE=REQ-PARTICIPANT;RSVP=TRUE:MAILTO:${to}
   
   to:

   ATTENDEE;ROLE=REQ-PARTICIPANT;RSVP=FALSE:MAILTO:${to}

4. Click Update.

   Users will no longer see the response option in the received email invitation.