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Unable to rename attachments - Known Error
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KB0596324

Unable to rename attachments


2452 Views Last updated : Oct 16, 2023 public Copy Permalink
KB Summary by Now Assist

Description

The rename attachment functionality in the Manage Attachments window is not working properly.

Steps to Reproduce

  1. Navigate to Incidents > Open.
  2. Open an incident record.
  3. Add an attachment.
  4. Click rename next to the attachment name.
    The cursor goes to the beginning of the file name.
  5. Click the middle of the file name.
    The download begins and it is not possible to rename the file.

Workaround

There is currently no known workaround for this issue. You can subscribe to this known error article (click Subscribe button at the top of the article) to receive notifications when more information is available.


Related Problem: PRB679686

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