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Description

Presence indicators such as "viewing," "entered," and "probably left" are not translated. Adding the translation in sys_message does not fix the issue.

Steps to Reproduce

  1. Activate the French language plugin.
  2. Navigate to Incident > Create New.
  3. Fill in the required fields and click Submit.
  4. Open the incident record for the newly created incident.
  5. In a different browser, log in as a second user.
  6. Change the global language to French.
  7. Open the record created in steps 2-3.
    Note that the message indicating that another user is reading the incident is not translated.

Workaround

This issue is under review. If you are able to upgrade, check the Fixed In field below to determine the versions that have a permanent fix. You can also subscribe to this known error article (click Subscribe button at the top of the article) to receive notifications when more information is available about this issue.


Related Problem: PRB689025

Seen In

Geneva Patch 6
Geneva Patch 6 Hot Fix 2
Helsinki Patch 2

Fixed In

Istanbul

Associated Community Threads

There is no data to report.

Article Information

Last Updated:2017-03-24 11:17:30
Published:2017-01-16