Using the "is not" operator when filtering out certain values in a choice or reference fields field (for example, subcategory on incident), results in subcategory with empty value being filtered out along with all records that fit the condition.
Steps to Reproduce
- Navigate to Incident > Open.
- Click the menu icon .
- Select Group by > Category.
- Check the results.
- Expand the filter.
- Add condition [Category] [is not] [Database].
- Check results.
Notice the Database category and the empty results were filtered out.
See also use case in PRB659408/KB0680079
Related Problem: PRB688991