Knowledge homepage (kb_home) and search page (kb_find) do not render if knowledge base names include an ampersand (&) and glide.ui.escape_text is false. This problem is reproducible in Geneva and Helsinki.

Steps to Reproduce

  1. Set glide.ui.escape_text to false.

  2. Create a new knowledge base with an ampersand (&) in its title or rename an existing knowledge base.

  3. Navigate to /kb_home.do.

    Note that the error message The entity name must immediately follow the '&' in the entity reference is displayed.




Use one of the following workarounds:

  • Set glide.ui.escape_text to true.
  • Remove the ampersand (&) from the knowledge base name.


Related Problem: PRB679376

Seen In

Geneva Patch 4
Helsinki Patch 0 Hot Fix 1
Helsinki Patch 4

Fixed In

Helsinki Patch 4

Associated Community Threads

There is no data to report.

Article Information

Last Updated:2017-07-11 16:52:14