When a link is included in the 'What it will contain' section of a notification, a forward slash (/) is added to the link and cannot be removed. If the link is a URL with a hostname, the URL created is not valid.
When configuring survey notifications to use the TinyMCE HTML editor, the domain field is duplicated in the URL sent in the email notification, for example:

Steps to Reproduce

  1. Navigate to System Policy > Email > Notifications.
  2. Select the "Change Survey" notification.
  3. Edit the link in the What it will contain section, and click Save.

A / is prepended to the link and cannot be removed.



This problem was fixed in Geneva. If an upgrade is not possible, use one of the following workarounds:

  • Change the browser settings.

    For example, in Chrome:

    1. Navigate to System Policy > Email > Notifications.
    2. Search on Name and enter the text "Incident Survey".
    3. Make sure that the Message HTML column is displayed. (If it is not included, click gear icon to the left of the column titles to add it.)
    4. In the Message HTML column, double-click the code.
    5. Find the code:
      <a href="/${event.parm2}">Please click here to take the survey</a>
    6. Remove the backslash ("/").
    7. Click the green check box.
    8. Click Update.
    9. Check the code to confirm that the change was accepted and saved.
  • Go to the Related Links in the notification and select "Revert to plaintext" to convert the notification back to a V1 sys_version and create the body of the email from the Message field instead of the Tiny MCE Message_HTML field.

Related Problem: PRB621236

Seen In

Eureka Patch 1 Hot Fix 2
Eureka Patch 10
Eureka Patch 11
Eureka Patch 11 Hot Fix 2
Eureka Patch 13 Hot Fix 2
Eureka Patch 2
Eureka Patch 5
Eureka Patch 6
Eureka Patch 6 Hot Fix 2
Eureka Patch 7
Eureka Patch 8
Fuji Patch 10
Fuji Patch 11
Fuji Patch 12 Hot Fix 1
Fuji Patch 2 Hot Fix 1
Fuji Patch 6
Fuji Patch 8 Hot Fix 1
Fuji Patch 9
Fuji Patch 9 Hot Fix 1

Fixed In


Associated Community Threads

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Article Information

Last Updated:2017-03-07 05:41:19