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Description

If Survey Designer is used to create a Scale Control (Likert scale) and the user alters the choice values from the default sequence (1 2 3) so that a value is skipped (1 2 4 5), after the user saves and publishes the change, any subsequent attempt to take the survey fails to produce asmt_category_result records. This breaks the View Scorecard capability.

Steps to Reproduce

  1. Navigate to Survey > View Surveys.
  2. Click New.
  3. Create a new survey.
  4. Click Save.
  5. Use the Survey Designer and add a Scale Control.
  6. Click Save.
  7. Click Publish.
  8. On the Survey Definition record, click the View Survey URL link.
  9. Copy the link and paste it into the URL.
  10. Take the survey.
  11. Click Submit.
    The message You have completed this survey is displayed.
  12. Navigate to asmt_assessment.
  13. Find the assessment you just completed.
  14. Click on the survey.
    Note that an asmt_category_result record is present.
  15. Navigate back to the Survey Definition record.
  16. Click Survey Designer.
  17. Modify the Scale control.
    • For the choices, add a choice D
    • Change the values of C and D to 4 and 5
  18. Click Save.
  19. Click Publish.
  20. On the Survey Definition record, click the View Survey URL link.
  21. Copy the link and paste it into the URL.
  22. Take the survey.
  23. Click Submit.
    The message You have completed this survey is displayed.
  24. Navigate to asmt_assessment.
  25. Find the assessment you just completed.
  26. Click on the survey.
    Note that no asmt_category_result record was generated.

Workaround

There is no known workaround for this issue. If you are able to upgrade, review the Fixed In field below to determine the versions that have a permanent fix. You can also subscribe to this known error article (click Subscribe button at the top of the article) to receive notifications when more information is available about this issue.


Related Problem: PRB647071

Seen In

Fuji Patch 12 Hot Fix 1
Fuji Patch 13 Hot Fix 1
Fuji Patch 7 Hot Fix 3
Fuji Patch 7 Hot Fix 5
Fuji Patch 9
Fuji Patch 9 Hot Fix 1
Geneva Patch 1 Hot Fix 5
Geneva Patch 4

Fixed In

Geneva Patch 5
Helsinki

Associated Community Threads

There is no data to report.

Article Information

Last Updated:2017-03-01 13:09:01
Published:2016-06-15