The template creation application is only available to users with the admin role. Users with template-specific roles have access to the template-creating forms but have limited access to fields.

Roles limited include:

Steps to Reproduce

  1. Log in to your instance with an account that has one of the following roles and not admin:
    • template_scheduler
    • template_editor_group
    • template_editor_global
    • template_editor
  2. Navigate to System Definition > Templates.
  3. Click New.
  4. Fill in the fields and configure table field to [incident].
    Note that all the fields on the form are not available.


As a workaround: 
1. You can modify script of save_as_template "incident.*" ACL: 
2. Or disable the above-mentioned ACL if you don't want to touch OOB ACL and create new acls to give ITIL users permission to create templates.

Related Problem: PRB659931

Seen In

Geneva Patch 1
Geneva Patch 1 Hot Fix 5
Geneva Patch 5
Geneva Patch 5 Hot Fix 4
Geneva Patch 6
Geneva Patch 7

Intended Fix Version


Safe Harbor Statement

This "Intended Fix Version" information is meant to outline ServiceNow's general product direction and should not be relied upon in making a purchasing decision. The information provided here is for information purposes only and may not be incorporated into any contract. It is not a commitment, promise, or legal obligation to deliver any material, code, or functionality. The development, release, and timing of any features or functionality described for our products remains at ServiceNow's sole discretion.

Associated Community Threads

There is no data to report.

Article Information

Last Updated:2018-11-12 05:52:18