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Description

The template creation application is only available to users with the admin role. Users with template-specific roles have access to the template-creating forms but have limited access to fields.

Roles limited include:
template_scheduler
template_editor_group
template_editor_global
template_editor

Steps to Reproduce

  1. Log in to your instance with an account that has one of the following roles and not admin:
    • template_scheduler
    • template_editor_group
    • template_editor_global
    • template_editor
  2. Navigate to System Definition > Templates.
  3. Click New.
  4. Fill in the fields and configure table field to [incident].
    Note that all the fields on the form are not available.

Workaround

As a workaround: 
1. You can modify script of save_as_template "incident.*" ACL: 
https://your-instance-name.service-now.com/nav_to.do?uri=sys_security_acl.do%3Fsys_id%3De5a4c1c60a0a0bc5007f1b412ab7142c 
 
2. Or disable the above-mentioned ACL if you don't want to touch OOB ACL and create new acls to give ITIL users permission to create templates.

Related Problem: PRB659931

Seen In

Geneva Patch 1
Geneva Patch 1 Hot Fix 5
Geneva Patch 5
Geneva Patch 5 Hot Fix 4
Geneva Patch 6
Geneva Patch 7
SR - ITOM - Fundamentals Istanbul Jakarta Kingston r1 - v5.99.6

Fixed In

Madrid

Associated Community Threads

There is no data to report.

Article Information

Last Updated:2019-08-26 11:48:17
Published:2018-07-30