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Description

The template creation application is only available to users with the admin role. Users with template-specific roles have access to the template-creating forms but have limited access to fields.

Roles limited include:
template_scheduler
template_editor_group
template_editor_global
template_editor

Steps to Reproduce

Failing ACL URI:

<service_now_instance>.service-now.com/sys_security_acl.do?sys_id=8f3271b2c0a8016501fab9eb78d21e95

  1. Log in to your instance with an account that has one of the following roles and not admin:
    • template_scheduler
    • template_editor_group
    • template_editor_global
    • template_editor
  2. Navigate to System Definition > Templates.
  3. Click New.
  4. Fill in the fields and configure table field to [incident].
    Note that all the fields on the form are not available.

Workaround

Create an ACL with the operation save_as_template. This can be configured to allow users with a template role to write to all fields for templates.


Related Problem: PRB659931

Seen In

Geneva Patch 1
Geneva Patch 1 Hot Fix 5
Geneva Patch 5
Geneva Patch 5 Hot Fix 4
Geneva Patch 6
Geneva Patch 7

Associated Community Threads

There is no data to report.

Article Information

Last Updated:2018-06-11 05:42:46
Published:2016-06-16