When using Printer Friendly Version in a form with sections, the Click to Print button is available in each section, but it prints the entire form including sections, related lists, and other text.

Steps to Reproduce

  1. Navigate to Incident > Open.
    THe Incidents list opens.
  2. In the upper right corner, click the gear icon.
  3. Click Printer Friendly Version.
    You can see the Click to print button available for each section
  4. Click Click to print.
    Note that the whole form prints. It should display only the specific section wherever the print button is available.


There is no known workaround for this issue. If you are able to upgrade, review the Fixed In field below to determine the versions that have a permanent fix. You can also subscribe to this known error article (click Subscribe button at the top of the article) to receive notifications when more information is available about this issue.

Related Problem: PRB683038

Seen In

Fuji Patch 12 Hot Fix 1
Geneva Patch 4

Associated Community Threads

There is no data to report.

Article Information

Last Updated:2019-05-21 11:31:20