Steps to Reproduce
Log in to a demo Express instance (Geneva or Helsinki).
Create an SLA on the sc_request table.
Create a new Request.
Check the SLA Due field.
Note that the SLA Due field is empty.
Create a business rule on the Request table that sets Work Start = Created on insert. For more information, see https://express.servicenow.com/support/forums/topic/tip-getting-slas-to-work-for-requests/.
This problem has been identified as a possible future enhancement. To receive notifications when more information is available, subscribe to this Known Error article by clicking the Subscribe button at the top right of the article. If you are able to upgrade, review the Fixed In field to determine whether any versions have a permanent fix.
Related Problem: PRB642491